0:00
If you're finding a challenge using your
0:01
Dolingo app, then in this video I'm
0:03
going to show you how you can
0:05
troubleshoot your app and then get it up
0:07
and running. So if your app is having a
0:09
problem, maybe you are experiencing
0:11
crashes or your app can't open or it
0:13
keeps on crashing, we can easily fix
0:15
this. If you find this video helpful,
0:17
I'll kindly request that you support me
0:19
by liking this video and also by
0:21
subscribing to this channel. Now to get
0:23
started, we first need to access this
0:24
Dualingo information page in the first
0:26
method to troubleshoot it. So to access
0:29
the information page of this app, there
0:31
are two ways. We can first go to
0:34
settings here and then tap on it. And
0:37
then under this, scroll down until you
0:40
apps and then tap on this option called
0:43
manage apps. Now, for the sake of this
0:45
tutorial, I'm going to use Redmi Note
0:47
10. However, this process should be more
0:48
or less the same on any other Android
0:50
smartphone. Now, from this, scroll down
0:52
until you find your app. And as you can
0:54
see, my Dualingo app is here. I'll go
0:57
ahead and tap on it. Now, at this point,
1:00
you can see we have access to our
1:02
information page. However, if you are
1:03
finding it hard to access this page,
1:05
then let me show you a shortcut method
1:07
to get here. From your app, just go
1:09
ahead and long press on the app like
1:11
this. And then you'll see on top here we
1:14
have this option called app info. So, if
1:17
I proceed and tap on it, you can see we
1:20
have access to app information page. Now
1:23
at this page we want to go ahead and
1:24
clear this app data and more especially
1:27
cache data. So if I go ahead and tap on
1:30
storage here you can see we have a lot
1:32
of cache data and user data. So one of
1:35
the reason why your app is
1:36
malfunctioning is because the
1:37
accumulation of this cache data and when
1:39
you talk of cache we just talking of
1:41
small files that are normally stored on
1:43
your app when you use the app to enhance
1:45
user experience. However the problem is
1:47
the accumulation of these files might
1:49
result to your app to malfunction. So to
1:52
restore it just go ahead and empty the
1:54
cache files by typing on clear cache or
1:57
clear data here. If I go ahead you can
2:00
see we have this option called clear
2:02
cache. So if I tap on it and then press
2:05
okay and I look at that some of user
2:07
data and cash has been wiped. Once this
2:10
has been done now go ahead and restart
2:12
your smartphone and then try opening
2:14
your app and this now should have fixed
2:16
most of the problems that you are
2:17
experiencing. However, if this problem
2:20
was not solved, then you might want to
2:21
go ahead and clear the whole data.
2:23
However, I don't recommend this as the
2:25
second option. I only recommend this as
2:27
the final method if the others didn't
2:29
solve your problem. At this point, if
2:31
you go ahead and clear all the data,
2:33
this will go ahead and delete all your
2:35
account data and you'll have to log in a
2:37
fresh. The problem is you might lose
2:39
some of your settings and customization
2:40
that you had set with the Dolingo app.
2:43
So, if you tap on okay, this will go
2:45
ahead and wipe out all the user data.
2:48
Now in the third and the last method all
2:50
you need to do is to go ahead and look
2:51
for the app on the play store like this
2:54
and then look for Dolingo and here you
2:57
can proceed and tap on the app here and
3:00
then look for any update if it is
3:02
available. Now one of the reason why
3:04
your app might be malfunctioning is
3:05
because you have been using an outdated
3:07
version of Dual Link app and you need to
3:09
go ahead and update it to the latest
3:11
version. This will help you fix a lot of
3:13
bugs and errors associated with the
3:16
older version of the app. You'll also be
3:18
able to get the latest features that
3:20
come with the updated app. So go ahead
3:22
and update it. Then this will go ahead
3:25
and download and then install the latest
3:27
version of this app. Once you're done
3:29
now, you can tap on open to start using
3:31
your app. For my case, I can't update it
3:33
because I already have an updated
3:35
version. That's why you can see open
3:37
here. So by following any of these three
3:40
methods, you should be able now to fix
3:42
your app and get it up and running
3:45
without any issue. So if you have any
3:47
other question kindly let me know in the
3:48
comment section. Otherwise if this video
3:50
is helpful to you kindly support me by
3:52
liking this video and also by
3:54
subscribing to this channel. Thanks for
3:56
watching and let's meet in the next
