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In this tutorial, I'm going to show you
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how you can troubleshoot your expert
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option app. So, if you have been
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experiencing problems with the app,
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maybe your app crashes or it can't open,
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then you need to go ahead and fix errors
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associated with the app to get it up and
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running. Now, to do so, there are quite
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a number of steps that you can use. Now,
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in the first method, we shall need to
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access the app information page. So,
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there are two ways you can access the
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app information page for this app.
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First, you can go to settings, and
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here's settings. Then, I'll go ahead and
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From this I scroll and look for the app.
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And as you can see apps option is here.
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So for this tutorial I'm using Redmi
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Note 10. However, this process should be
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more or less the same on any other
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Android smartphone. From app you'll see
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this option called manage apps or all
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apps. Go ahead and tap on it. And this
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will list all the apps you have on your
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smartphone. So scroll down until you see
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the app that you want. For my case, I
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want this expert option app. So I'll go
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ahead and tap on it. And now you see we
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are on app information page. Now if this
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was a long process and you can't get to
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this page, let me show you a shortcut
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method. And in the shortcut method, just
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go to your app and then just long press
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on it. And you can see we have this
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option called app info. Go ahead and tap
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on it. It will still take you to the
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same page. Now from here, proceed until
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you see we have an option called clear
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data. If I go ahead and tap on storage
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here, you can see we have quite a number
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or a lot of cache data and user data. So
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in the first method, we want to go ahead
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and clear this cache data. When you talk
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of cache data, these are just small
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files that are normally stored on your
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app whenever you use it to enhance the
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usability or user experience. However,
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when these files accumulate, sometimes
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they might cause your app to malfunction
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or stop even working. So all you need to
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do is just go ahead and clear the cache
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data. And you can do it by tapping on
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clear data down here. And then you can
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see we have two options here. Clear all
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data and clear cache. So proceed and tap
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on clear cache and then okay. And now
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you can see the cache data has been
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cleared. From here go ahead and restart
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your smartphone and then open it fresh.
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And now it should be working normally.
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However, if this did not solve your
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problem then you might proceed and clear
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all the data by still tapping on clear
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all data. And then this will go ahead
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and wipe out all the data such as login
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details and you'll have to log in a
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fresh. So try this and this should fix
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most of the bugs or errors that you have
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on your smartphone or on your app.
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However, if this didn't solve your
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problem, then you might want to proceed
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and use the last method. And then the
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last method, you'll need to go and look
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for any update if it is available in
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Google Play Store for this app. For
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this, I'll proceed and tap on Play Store
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and then search for my app. And here's
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the app. I'll now go ahead and tap on it
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to open. Now look for any update if it
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is available. One of the reason why your
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app might be malfunctioning is because
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you're using an outdated app. So proceed
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and update it to the latest version. For
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my case, I cannot update it because I
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already have an up to date expert option
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app. So by following any of these method
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now your app should be up and running
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smoothly. If you have any other question
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kindly let me know in the comment
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section. Otherwise, if this video is
3:15
helpful, please like it and subscribe to
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my channel. Thanks for watching and
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let's meet in the next video.
