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In this tutorial, I'm going to show you
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how you can troubleshoot your FBS app
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and then solve all the issues related to
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this app such as the app not opening or
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keeps on crashing. So, if you have any
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of these problems, let me show you how
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you can fix this. Now, if you find this
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video helpful, I'll kindly request that
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you support me by liking it and also by
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subscribing to this channel. All right,
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let's get into it. Now, to troubleshoot
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FBS app, there are various way you can
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go about it. And the first method you
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need to access the app information page
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and you can do this either through
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settings. So if I go to settings and
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then look for the option called apps
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here and then tap on manage apps. Now
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depending on your smartphone it might be
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written all apps. I'm using a Redmi Note
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10. However, this process should be more
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or less the same on any other Android
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smartphone. Now this will go ahead and
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list all the apps you have on your
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smartphone. Scroll down until you see
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your app. And as you can see, mine is
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here. I'll proceed and tap on
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it. And now, as you can see, I'm on the
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app information page. We shall do our
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troubleshooting from here. So, if you
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found it hard to get to this page, let
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me show you a shortcut method. Now, in
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the shortcut method, just go ahead and
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look for your app and then instead of
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tapping on it, proceed and long press on
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it and then you'll be able to see app
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info. So if you go ahead and tap on app
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info, you still get to the same page.
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Now you want to go ahead and clear the
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app data. And if I go to storage here,
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you can see we have a lot of cache data
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and user data. So the first thing you
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need to do is to go ahead and clear
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cache data. So when you talk of cache
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data, we are talking of small files that
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this app normally stores whenever you
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use it. So accumulation of these files
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might cause your app to malfunction. Now
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and the reason why this app stores these
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files is to enhance your user
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experience. So to clear them you need to
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go ahead and tap on clear data down
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here. And then from these options choose
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clear cache and then confirm by tapping
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on okay. And now you can see our cache
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data has been cleared. From here restart
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your smartphone and then your app should
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be running up and fine. However, if this
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didn't solve your problem then you might
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want to go ahead and clear all data by
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typing on clear data and then okay. Then
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this will clear all the data that was on
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your smartphone including your login
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details and password and you'll have to
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login a fresh at this point. Now this
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should have cleared most of the
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problems. However, should your app still
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contain some bugs or should you still
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experience some challenges then proceed
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to Google Play Store and then tap on it
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and then from here search for your app
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and here's my app. So proceed and tap on
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it and look for any update. As you can
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see there is an update available for me.
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Go ahead and tap on update to get the
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latest version of this app. Now, one of
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the reason why your app has been
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malfunctioning is because you have been
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using an outdated version of the app.
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So, once you update it, it will go ahead
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and install and then you'll get the new
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features and the latest features that
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comes with this app. And as well, this
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will fix bugs or any other problem
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related to your app. At this point, go
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ahead and tap on open and you should get
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your app running smoothly. So by trying
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any of these three methods, you should
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be able to troubleshoot your FBS app
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without any issue. If this was helpful,
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please like the video and also subscribe
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to this channel. Thanks for watching and
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let's meet in the next video.
