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in this video I'm going to show you how
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you can troubl shoot your Microsoft 365
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on your Android smartphone so if your
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Microsoft 365 C pilot app is not working
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or is malfunctioning then let me show
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you how you can solve this problem for
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the sake of this tutorial I'm going to
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use R Note 10 however this process
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should be the same on any other Android
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smartphone now to get started you need
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to go and access the app information and
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we can simply do this through settings
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so if you go to settings and then scroll
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apps then tap on manage
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apps this will open all the apps you
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smartphone scroll down and look for the
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Microsoft 365 CoPilot app and as you can
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see mine is here tap on it to open now
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you can see we have accessed the app
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information page that you wanted
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alternatively you can access the same
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app information page by simply long
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pressing on your app and then tap on app
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information option here here and this
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will lead you to the same page so from
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here we want to clear the app data if we
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go to storage and look for the cach data
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you can see we have a lot of cach data
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so when you talk of cach data we are
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talking of small files that you app
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stores when you interact with it to
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enhance the performance however the
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accumulation of this file sometimes
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might cost your optimal function so to
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solve any problem with your app go ahead
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and clear this cache and you can do that
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by using the clear data option here here
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and then tap on clear cach and okay and
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now you can see we have zero cach
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meaning we have cleared all the cach
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data on our smartphone from here go
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ahead and restart your smartphone and
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then open it and at this point it should
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now be working fine but if this did not
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solve your problem then go ahead and
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look for the app under the Google Play
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store and then look for any update so if
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you open your Google Play store and then
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look for the app tap on it to open and
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look for any update if it is available
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one of the reason why your app might be
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malfunctioning is because you're using
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an outdated version of the app and
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updating it to the latest version will
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solve the problem so once you're done
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just go ahead and open the app and it
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should now start working fine but in
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case this didn't solve your problem then
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you might want to go ahead and uninstall
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the app and then install it a fresh to
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solve any problem with it at this point
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if all this didn't solve your problem
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then you might want to go ahead and
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conduct Microsoft 365 co-pilot to find
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out if they have a challenge or a
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problem from The End by using any of
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these methods you should be able to
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troubleshoot your app and then have it
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running smoothly if this video is
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helpful to you kindly hit the like
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button and subscribe to this channel to
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support me thank you for watching and
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let's meet in the next video
