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in this video I'm going to show you how
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you can troubleshoot Grab app on Android
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smartphone so if you're experiencing any
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challenge or a problem with your Grab
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app maybe it is not opening or it is not
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responding then let me show you how you
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can troubleshoot this app now for the
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sake of this tutorial I'm using Redmi
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Note 10 however this process should be
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the same on any other Android smartphone
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so the first thing you need to do is to
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go and access the app information and
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there are two ways you can do this first
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settings and then from here look for the
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function called apps and here it is and
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apps and this will open all the apps you
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have on your smartphone now scroll down
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until you see your app and as you can
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see mine is here tap on it to open and
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when you tap on it you can see we have
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the app information page is here
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alternatively the shortcut method is to
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long press on your app and then you'll
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see the app info page here if you tap on
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it it will still take you to the same
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page now from this we want to clear data
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for this app and if we go to storage you
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can see we have a lot of cached files
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that are on our app now when you talk of
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cache file we are simply talking of the
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files that this app stores when you're
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using it to enhance the performance
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however the accumulation of these files
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normally might result to malfunctioning
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of the app so the best way to solve the
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problem is to go ahead and clear cache
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data to do so just tap on clear data
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which is here and then you'll see we
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have an option called clear cache tap on
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it and then confirm by tapping on okay
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and immediately you can see our cache
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data has been cleared to zero so once
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you have done that go ahead and restart
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your smartphone and then open it and it
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should now start working fine but should
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that not work fine you might want now to
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go ahead and look for any update if it
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is available through the Google Play
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Store to do that tap on Play Store and
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then search for your app and here it is
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tap on it to open and look for any
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update if it is available it will be
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here so one of the reason why your app
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might be malfunctioning is because
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you're using the outdated version of
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your app and to solve the problem you
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might just want to go ahead and update
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the app once you updated the app go
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ahead and open it and it should start
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now working fine but if that didn't
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solve the problem then you might want to
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go ahead and install the app and then
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install it a fresh and log in a fresh
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with your credentials and at this point
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now your app should be fine but in case
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you didn't find the solution then the
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problem might be emanating from the app
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provider so you might want to go ahead
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and conduct Grab and find out if they
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are experiencing any problem on their
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app so if this video was helpful to you
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kindly hit the like button and subscribe
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to this channel to support me thank you
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for watching and let's meet in the next
