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in this video I'm going to show you how
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you can trouble shoot your Amazon
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shopping mobile app so if you are
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experiencing any errors maybe the app
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keeps on crashing then let me show you
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how you can solve this on Android
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smartphone for the sake of this tutorial
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I'm going to use redm Note 10 however
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this process should be the same on any
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other Android smartphone and the first
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thing you need to do is to access the
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Amazon shopping app information page now
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to do this go to settings and then
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access it so I'll go to settings and
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apps then from here tap on manage apps
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now this will open all the apps you have
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on your smartphone then scroll down and
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look for Amazon shopping and as you can
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see our app is here if we tap on it it
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will open the app information page
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alternatively you can get to the same
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info page by simply long pressing on
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your app and then you'll see app info
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tap on it and then this will take you to
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the same page so we interested in
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clearing the data for this app now if we
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go to storage look for the option called
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cach you can see we have a lot of cached
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data now when you talk of cash we
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talking of small files that are normally
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stored on your app when you use it and
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these files are normally stored to
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enhance your experience however when
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these files accumulate they might cause
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your up toal function so to solve this
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problem you have to go ahead and clear
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cach and you can do this from here if
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you tap on clear data you see have have
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an option called clear all data and
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clear cache so go ahead and tap on clear
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cache and okay and as you can see our
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cash data is zero now now go ahead and
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start your smartphone and then try and
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open your app and at this point it
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should work well but in case that didn't
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solve your problem then go to the next
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step and that is to look for any update
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for this app through the Google Play
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Store so to do that just tap on Google
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Play and then search for your app and is
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our app if you have any update maybe the
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latest version you'll see it here and
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one of the reason why your app is
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misbehaving might be because you using
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the outdated version of your Amazon
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shopping app so go ahead and update if
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you see any update here and then go try
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opening your app and it should work fine
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but should this still not work then you
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might want to uninstall your app and
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install it a fresh and see if that
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solves the problem at this point now
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everything should be okay and your app
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now should start r rning well however
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should all this not solve your problem
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then it's time to contact Amazon
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shopping and then find out if they are
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experiencing any problem with the up
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from their end so if this video is
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helpful to you kindly hit the like
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button and subscribe to this channel to
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support me thank you for watching and
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let's meet in the next video
