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in this video I'm going to show you how
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you can troubleshoot your Filmora app on
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your Android smartphone so if you're
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having challenges with your app maybe
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the app is not responding or it can't
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open or it keeps on crashing let me show
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you how you can solve this challenge on
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your Android smartphone so the first
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thing you need to do is to go ahead and
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access the app information and you can
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simply do this through the app settings
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so if you go to settings and then scroll
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apps then you'll see an option called
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manage apps so this is the process on my
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Redmi Note 10 however this process
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should be the same on any other Android
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smartphone so this will go ahead and
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open all the apps we have on our
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smartphone and from here scroll down
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until you locate your app and our app is
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here tap on it to open and as you can
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see we have the app information page
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here alternatively the shortest way to
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access this page is to simply long press
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on your app and then you see a page here
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called app info tap on it and then it
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will still take you to the same page so
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we are interested in clearing the app
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information and if you come here under
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storage you can see we have a lot of
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cached data now one of the reason why
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your app might be malfunctioning is
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because of accumulation of this cache
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data now when you talk of cache data we
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are simply talking of small files that
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the app stores when you interact with it
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now these files are normally stored to
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enhance the performance of the app
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however the accumulation of this file
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might result to the app malfunctioning
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so go ahead and tap on this clear data
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and then choose clear
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cache and tap okay and at this point you
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can see the cache data has been cleared
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so go ahead and now restart your
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smartphone and then try opening it and
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it should now start working fine but
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should this not work then you might want
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to go ahead and look for any update
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under Google Play Store now to do that
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look for Play Store on your smartphone
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and then open it then go ahead and
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app and mine is here tap on it to open
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now if there is any update you'll see it
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here go ahead and update your app now
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one of the reason why your app might be
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malfunctioning is because you're using
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the outdated version so update to the
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latest version and then go ahead and
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open your app and at this point now it
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should start working fine but should
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that not solve your problem then go
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ahead and uninstall this app and then
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install it again a fresh through Google
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Play Store and at this point everything
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should be solved and your app now should
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start running smoothly but should this
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not solve your problem then you might
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want to go ahead and contact Fil Mora
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and see if they have any challenge on
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their app from their end so by following
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any of these methods you should be able
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to troubleshoot and solve any problem
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with your Filmora app so if this video
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was helpful to you kindly hit the like
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button and subscribe to this channel to
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support me thank you for watching and
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let's meet in the next video
