0:00
hello and welcome In this video I'm
0:02
going to show you how you can
0:03
troubleshoot your Adop Acrobat app If
0:05
you are experiencing any challenge if
0:07
you can't open PDF documents because
0:09
this app keeps on crashing then let me
0:11
show you how you can solve this on
0:13
Android smartphone For the sake of this
0:15
tutorial I'm going to use Redmi Note 10
0:17
However this process should be the same
0:19
on any other Android smartphone that you
0:21
are using out there My name is Isaac and
0:24
this is a minute with AI To get started
0:27
you want to go ahead and look for the
0:28
app information page And you can do this
0:31
through settings If you go to settings
0:34
and then scroll down look for
0:37
apps and then look for the option called
0:40
manage apps This will open all the apps
0:43
you have on your smartphone You can see
0:45
now we have our ad of Acrobat app here
0:48
Tap on it to open So here we have landed
0:51
on the app information page
0:53
Alternatively the shortest and the
0:55
easiest way to land on this page is to
0:57
long press on the app and then tap on
0:59
app info It will still land you to the
1:02
same same page And here we are Now from
1:05
here we want to go ahead and clear the
1:07
app data So if we go to storage you can
1:09
see we have quite a number of cache data
1:11
So when you talk of cache files we are
1:13
talking of the small files that this app
1:15
stores when you use it So when these
1:18
files accumulate they might cause your
1:20
app to malfunction So go ahead and clear
1:22
this cache data using the clear data
1:25
button here And you can see we have here
1:27
two options clear all data and clear
1:29
cache Go ahead and tap on clear cache
1:31
and then okay And now our cash data has
1:35
been cleared and it is zero So from here
1:37
go ahead and restart your smartphone and
1:39
then open it And at this point it should
1:42
now work fine But should this not solve
1:44
your problem then you might want to go
1:46
ahead and look for any update under
1:49
Google Play Store Now to do that go to
1:51
play store and then look for your app
1:54
and here's our app Tap on it to open
1:57
Then look for any update if it is
1:59
available You'll see it here One of the
2:00
reason why your app might be
2:02
malfunctioning is because you're using
2:03
the outdated version So go ahead and
2:06
update your app to the latest version
2:08
and then tap on open to begin the
2:11
process Now should that not solve your
2:13
problem then go ahead and uninstall this
2:15
app and then install it aresh and see
2:18
everything solved So at this point now
2:21
everything should be working fine and
2:22
you should have no issue with the app So
2:25
if this video was helpful to you kindly
2:27
hit the like button and subscribe to
2:29
this channel to support me Thank you for
2:31
watching and let's meet in the next
