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In this video, I'm going to show you how
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you can troubleshoot your Gro AI
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assistant app. So, if you're getting any
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challenge with your app, maybe your app
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is not opening or it keeps on crashing,
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the only thing you need to do is to take
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some few steps to be able to fix these
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errors. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to my channel. All right,
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let's get into it. Now, there are quite
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a number of steps you can take for you
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to solve any problem related to your
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app. In the first method, we're going to
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access the app information page to be
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able to troubleshoot. For that, you need
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and from settings, scroll down until you
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find this option called apps. Now, for
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this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone that you are using.
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From here, look for the option called
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manage apps. On your phone, it might be
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written more apps or any related option
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like all apps. This will go ahead and
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open or display all the apps that you
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have on your smartphone. From the list,
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scroll down and look for your app. Now,
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as you can see, my Gro app is here. If
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you can't find it, you can also use the
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search function here to search for the
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app. And once you find it, go ahead and
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just tap on it. And this will take you
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to app info page. Now, if getting here
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is quite tedious or complex for you, let
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me show you a shortcut method you can
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use for that. Just go back and then look
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for your app. And once you find your
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app, go ahead and long press on it and
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then tap on app info. You can see app
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info is here. Once you tap on it, it
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will take you to the same app info page.
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Now, at this point, we want to go ahead
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and clear the app data and especially
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cache data. Now, if I go ahead and tap
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on storage, you can see there's quite a
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lot of cache data that is available on
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this app. Now, one of the reason why
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your app is malfunctioning is because of
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accumulation of cache files. When you
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talk of cache data, we talking of small
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files that your app normally stores to
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enhance user experience. But the problem
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is the more these files accumulate.
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Sometimes they might reach a point where
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they'll cause the app to malfunction. So
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to fix this, go ahead and click on clear
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data here and then choose the second
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option which is clear cache and then
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okay. And you can see the app cache data
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has been cleared. At this point, restart
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your smartphone and then try opening
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your app and it should now work well.
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However, if this didn't solve your
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problem, then you might want to go ahead
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and come back to this page or just see
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information page and then clear all data
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again. And this time around, instead of
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choosing clear all cache, choose clear
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all data here and then okay. At this
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point, you'll now need to go ahead and
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log in a fresh into your app to be able
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to use it. However, if this second
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method didn't solve that problem, then
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proceed to the third and the last method
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which is looking for the app either
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through Google Play Store or App Store.
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My case, I'm on Android and therefore
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I'll go ahead and look for it through
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Google Play Store and search for it. And
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here's my app and then look for any
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update if it is available. Proceed and
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update your app to the latest version
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and this will fix your app. Once the
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update is done, this will fix any errors
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or any bugs that are associated with
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your Gro app. Proceed and tap on open to
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start using the latest version of Gro
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app. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
