Video thumbnail for Salesforce Omni-Channel Audio Settings

Salesforce Omni-Channel Audio Settings

May 25, 2022

infallibletechie.com

Starting Summer '22 Release, Omni-Channel notification audio can be customised in the Presence Configuration Audio Settings Sections.

#Internet Software

1

6:42

Assigned Work Tab in Salesforce Omni-Supervisor

Apr 20, 2022

2

3:43

How to add screen pop in Salesforce Omni-Channel Flow?

Apr 8, 2022

3

2:12

How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue?

Apr 10, 2022

4

5:28

How to allow agents to decline requests in Salesforce Omni Channel

Apr 27, 2022

5

5:08

Skills Based Routing Chats in Salesforce

Apr 29, 2022

6

6:00

Queue Based Routing Chats in Salesforce

Apr 30, 2022

7

8:20

Route Cases directly to an agent in Salesforce Omni-Channel

May 3, 2022

8

9:28

Custom Messaging Session Transfer in Salesforce

May 9, 2022

9

3:51

Add or remove fields in Salesforce Omni-Channel Widgets

May 11, 2022

10

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

May 12, 2022

11

8:34

Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing

May 21, 2022

play_arrow

4:06

Salesforce Omni-Channel Audio Settings

May 25, 2022

13

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

May 26, 2022

14

5:12

Salesforce Chat Transfer to Skills

Jun 8, 2022

15

4:41

Displaying different names for agents in Salesforce Chat

Jun 21, 2022

16

5:52

How to test Salesforce Embedded Service Chat Code?

Jun 26, 2022

17

5:52

Auto pop Salesforce Omni Channel Widget

Jul 25, 2022

18

3:45

Transfer from BOT to a Queue in Salesforce

Aug 1, 2022

19

4:26

Set Omni Channel status to Busy when Chat is accepted in Salesforce

Aug 9, 2022

20

3:36

Find queue availability in Salesforce using Omni Channel Flow

Aug 20, 2022

21

5:20

View/Adjust agents assigned Queues and Skills from Salesforce Omni Supervisor

Aug 23, 2022

22

3:10

Offline Agents are unavailable in Salesforce Omni Supervisor

Sep 11, 2022

23

4:44

Salesforce Process Automations when records are assigned via Salesforce Omni Channel

Sep 21, 2022

24

3:39

Open Salesforce Omni Channel widget on a button click

Oct 7, 2022

25

5:13

Find each agent accepted Salesforce Omni Channel Work Items

Jan 20, 2023