Video thumbnail for How to allow agents to decline requests in Salesforce Omni Channel

How to allow agents to decline requests in Salesforce Omni Channel

Apr 27, 2022

infallibletechie.com

Admins can enable "Allow Agents to Decline Requests" and "Allow Agents to Choose a Decline Reason" to to allow agents to decline requests in Salesforce Omni-Channel.

#Enterprise Technology #Software #Internet Software #Voice & Video Chat #Web Services

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