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Salesforce Einstein BOT No Agent Dialog for Messaging for In App and Web

Dec 24, 2023

infallibletechie.com

Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web feature will be invoked when the Outbound Omni-Channel flow couldn't transfer the Session from BOT since no agents are at capacity to handle the session. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-einstein-bot-no-agent-dialog-for-messaging-for-in-app-and-web.html
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