Salesforce Agents to Transfer to BOT in Messaging for In App and Web

Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to a BOT. Blog Post: https://www.infallibletechie.com/2023/11/how-to-allow-salesforce-agents-to-transfer-to-bot-in-messaging-for-in-app-and-web.html