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I secured travel insurance through Allianz for a car rental
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I rented a car for my vehicles being repaired and I rented a car so I can get back and forth to work
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So my car couldn't be taken. I secured a car rental and Allianz travel insurance
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And I found out that my car couldn't be repaired right away
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So I canceled the reservation for the car rental as well as the insurance
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which was already charged to my credit card. And I did not get a refund back from Allianz
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It's taken since October 25th to today. The issue is still not resolved. I want to bring
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awareness to this problem because as I read online, it seems that this is a popular problem
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with this particular company. Well, on October 25th, I made a reservation to rent a car with Thrifty
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I went on a website called Car Rental Savers because I could apply my AAA discount through that website
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So I reserved a car at Thrifty Car Rentals at Detroit Metro Airport
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okay so my car was my car my car was going to go in the shop and so therefore um I needed a car to
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get back and forth to work but when I found out they couldn't take my car in for repair right away
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I canceled the reservation when I made the reservation I purchased the insurance through
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Allianz which cost And when the car reservation was canceled I attempted to call Allianz to have them refund the which I made on a credit card
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And so they, when I called and got a person to discuss the issue, they told me that it would take about seven days for it to appear
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First of all, when I reserved the card, Allianz was supposed to send me documentation of the insurance and confirmation
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I never got that in my email. So they said that they couldn't even find the policy
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Um, they couldn't find the policy and I had to wait seven days for them, seven business days for them to be able to locate that and to make the refund
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So I called back and they still couldn't find the information, although my credit card was charged specifically saying Allianz was the business that made the charge
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and so the customer service representative that I spoke to suggested that I send an email
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with documentation including the receipt I got online that specifies that I did purchase the
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insurance the date of the transaction and my credit card statement which because it's an Apple
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pay card. It only appears in my wallet on the phone. Attachments of the transaction
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And I sent the actual receipts here that I had that showed that I had actually purchased
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insurance through Allianz It says it on here in the amount of And here the change summary of charges Okay So when I spoke to
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a representative about that after the seven days, they said, they gave me an email address to send
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my complaint or my request for refund along with what I just showed you and a screenshot of
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my Apple pay card that showed the $66 charge through Allianz. After five days, I got another email saying that they needed that documentation again
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I don't know why. It was just like an email that said that requested the same information all over
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again. So I sent it a second time. And there's been four days that's passed by and I haven't heard
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in response from it. So this whole thing happened on October 25th and I'm still waiting to get it
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result. And my credit card is still charged $66. So I'm just very disappointed in the way that
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whole thing was handled. It's very poor service. I am looking for my credit card to be refunded
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the $66 for insurance that I never used for a car rental that I've never used. I canceled the
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car rental, so I should also get a refund on the insurance. Well, because I noticed that it seems in
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most recent times, customer service is very poor. It's hard to get issues resolved
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If you have a dispute with a company or any type of business, it seems like it's very difficult to
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get the issue resolved And so I wanted to bring awareness especially with travel insurance there seems to be a lot of difficulty with people getting certain problems you know resolved in a timely manner or if at all
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getting them resolved at all. And I just wanted to bring awareness to this particular company
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because as I was looking online, it seems that there were a lot of complaints about Allianz
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travel insurance. They need to improve their customer service and the time
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They need to expedite the time in which they resolve issues. Because if I'm showing you
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that my credit card was charged, and if I'm showing you the receipts from
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securing the insurance for a car rental, that I canceled the car rental. And therefore
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I did need the insurance. I have all of that evidence, all of that documentation. You know
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the resolution should be, you know, speedy. It shouldn't take as long as it has taken for me to
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get that problem resolved. So customer service needs to be improved with Allianz and they need
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to do a better job with that. I would say that before you select Allianz, you need to do a
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investigation in terms of customer satisfaction, if they have a good rating or a poor rating
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I was in a hurry to try to get a car rental because my car needed repairs and I needed to
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get to work. And that insurance was offered through the website that I secured my car rental
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So I would just suggest to all customers, if you are looking for travel insurance, to please
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look at the ratings for the companies that you are seeking out so that you can make a better
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decision about who to go with
