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We live in California, Los Angeles area, and some of our friends went and saw this Michael Jackson
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theater presentation play, whatever. They said it was great. And my wife of 43 years loves Michael Jackson
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And so I was actually on business in Chicago in my room. And she said, I would love
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to go to this. I said, okay, let me, let me get some tickets. So I go to seat geek and I'm, you know, I'm
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almost 67 years old. So I'm not that sharp with all this stuff. So I find the tickets on seat
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geek and I'm trying to find the seats and I'm a little confused. You know, I'm not that savvy
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but I'm trying to be a blessing to my wife and, you know, want to bless
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with this. So I figure out whatever and I get two seats. They're $500 and $80
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$500. So I buy it. And then I get the tickets and I bought them. I bought them in New York. accidentally
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because I got confused and they're right next to each other so the
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Los Angeles performance and the it actually Orange County California or like Irvine or Costa mace or something and then the new york they just right next to each other they have the same exact
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logo and everything so i got confused i and i bought two tickets for five hundred dollars and
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eighty cents to go see michael jackson and it's in new york in two days so i pan it i'm in a hotel room
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I panic. I call the number on Seekgeek. This is no longer a viable number
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You have to communicate to us through the app. So I'm overwhelmed
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I'm underwater. I don't know what I'm doing. So I finally figure out how to say
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listen, I need your help. I want to buy tickets. I accidentally bought them in the wrong city
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I want to use your company. I want to, you know, I just spent $500
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want to take my wife to this thing and we're sorry all sales are final. I'm like this happened
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two minutes ago. It's obvious what happened. Can't you just figure out? I'm going to buy tickets
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I'm going to use your company. I just made a mistake. This is, this was complicated for me
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We're sorry. Our policy is no refunds. Put them up for sale. We guarantee. We're sure. They didn't say guarantee
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we're sure that they'll sell. So the events two days away. So now I've got to figure out how to put them up for sale
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I don know how to do any of it I don do this So I sort of figure out how to they don sell So I lose
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And 80 cents because there's no provision whatsoever for human error
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for a 67-year-old man who doesn't know what the hell he's doing
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I'm trying to be a blessing. And then I'm saying, look, you guys, you have to make an exception
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You cannot just take $500 of a senior citizen's money for no reason
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I can't recoup it. And I can't, now I can't take my wife to the show because I'm not going to spend another $500
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I don't have that kind of money. And it was a stretch to do these
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but I wanted to be a blessing. So they ruined everything. I'm sorry if there's no refund
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We're sorry to sell. If there's anything else we can do to help, like I need therapy
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I don't need therapy. I don't need health. I need a reimbursement
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I need you to give me my money back. I'm going to use your company
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I'm going to buy tickets. It's obvious what happened. They don't care
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They're concerned about one thing. Their policy. They'll sacrifice people on the altar of their policies
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They were you know they were cordial but unhelpful And I will never use them again I telling all of my friends about what happened I would love it if a million people heard this story and just said these people care about
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one thing themselves. I mean, in two minutes I contacted them. It was obvious what happened
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There's no provision whatsoever. So I felt angry. I felt like my blood pressure was going up
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I've got to call my wife. and tell her what I did. We can't go to the show now
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We had all these plans. It all fell through. It was super disappointing
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I felt stupid. I felt all kinds of negative feelings. And they didn't care
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They didn't care. They got my money. Two minutes later, they didn't care
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We're sorry. What else can we do to help you? will get me a counselor to process my feelings
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I mean, give me my money back so I can buy the tickets in the right city
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and make your website or make your app a little bit more clear or something
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I just, it was very, very frustrating and it's not senior citizen friendly
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You know, I'm just not that good at it. And so I lost $500 and 80
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Lost it. because of one wrong button push and the complete, the complete unwillingness to help
