0:00
just ban the use of AI in setting
0:02
AI has so many potential benefits in
0:04
terms of writing. Yes, absolutely. And
0:08
that's why we're committed to not using
0:10
Well, let's just make it easy. Let's
0:11
just Would you would your organization
0:12
support a ban on using AI to set
0:15
individualized seat prices?
0:21
Um, I think AI can be used in many, many
0:26
different ways to come up with um, uh,
0:31
Name me one that isn't about making a
0:34
profit for the airline at the expense of
0:36
the customer. Why else would you need AI
0:38
to do it to charge these differential
0:40
An efficiency tool. We mean, we do
0:42
efficiency means money. It means profit
0:45
which by the way, we're not very good
0:48
oh, I I disagree. I think your customers
0:51
Our our profit margins are are miserably
0:54
low. We never even are an average um
0:58
okay. All right. Um I I find that uh
1:03
very hard to believe or stomach. Uh
1:04
well, I tell you what's true
1:06
is that the flying experience for most
1:07
Americans is terrible. It's atrocious.
1:11
If you look at the surveys, customer
1:13
satisfaction surveys, airlines are
1:14
always look at the bottom. People hate
1:16
it. They hate to fly. They have to fly,
1:18
but they hate to fly. And they hate it
1:19
because of the policies we've been
1:20
talking about today. You charge them for
1:22
your kids. You make them enter all all
1:24
of this personal information. You pay
1:26
your own employees to harass them. And
1:28
now you're going to use AI to extract
1:30
every last penny from them. It's
1:32
I would love to show you the JD Power
1:35
and the American Consumer Service.
1:37
Listen, I've seen the data and and you
1:38
know, not only that, I've talked to
1:40
people all over my state who fly and
1:42
I've flown all the time with my small
1:43
children. It's horrible. It's horrible
1:46
and it needs to be better. And I think
1:49
based on what we've heard today,
1:50
Congress has got a lot of work to do to
