0:00
We're getting mixed reaction. A lot of
0:02
people in this apartment building use
0:03
that service. Some appreciate the MTA's
0:06
workarounds. Others are disappointed in
0:11
A cyber security attack against the
0:13
Maryland Transit Administration is
0:15
impacting service across the system.
0:17
It's disrupting scheduling pickups and
0:19
mobility service vans.
0:21
We are unable to schedule additional
0:23
trips at this time. We are working
0:25
diligently to restore service
0:27
and is hitting some of society's most
0:29
vulnerable very hard.
0:30
I had to cancel a a doctor's appointment
0:34
because there's no mobility.
0:37
What are you doing instead?
0:41
two buses that'll take me about an hour
0:45
Sandy Crretchman is disappointed because
0:47
she's in the process of filling out
0:49
paperwork to get the service.
0:52
Yeah, it does because I'm getting older
0:55
all the time and you know it's nice to
1:01
you know, if that kind of uh
1:06
if that kind of equipment will be
1:09
MTA is suggesting people call
1:11
heart-to-heart transport. You ever heard
1:13
Uh yeah, but I'm not interested.
1:16
Heartto-Heart declined to be interviewed
1:18
and referred all questions to MTA who
1:20
did not respond to our calls and emails.
1:23
But late Friday, MTA created a
1:25
workaround for rides not considered an
1:27
emergency. The MTA mobility reservation
1:30
number is 4107648181.
1:36
The MTA is limiting reservations to 2
1:38
days in advance at this time. Vanessa
1:40
Allison appreciates the MTA
1:42
recommendations. If anything, it's
1:44
convenient because you're giving us
1:46
another option. That's great for going
1:48
to the hospital. Yeah. Our doctor's
1:52
They got to do what they got to do
1:54
and people just got to use a service
1:56
that they have to use.
2:00
The cyber attack happened earlier this
2:02
week. No word on who's responsible. Now,
2:04
we also noticed that bus riders could
2:06
not get realtime information from an app
2:09
on arrivals or departures. Reporting
2:11
live from North Baltimore, David
2:13
Collins, WB TV11 News.
