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I'm a working professional
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I took a car, every car for rental because I was working on
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a month to month basis based on the project. So every time
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so they have charged me extra than they promised. They promised me
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they would only pro-rate charges when I return my car in between
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but they charged me for the whole amount. they charge me double the amount basically
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so that's the reason I reached out to this website I recommend not to fall for false promises
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and make sure you read the documents correctly and I won't suggest anybody to
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opt for Avis in future hope this message reach to people who
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rent car for longer periods of time So I'll keep it very simple
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I don't want to put too much story into it, but I have been renting Avis from April this year
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because I'm a consultant, so my job is not permanent, right? So I am using it month-to-month rental
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I don't know how the project extends or when it ends. So I have been renting from April and I've been paying around thousand to eleven hundred dollars every month
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Till July on July 10th I came to know that July 5th of first week
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I came to know that my project is getting extended for till this year end so I thought Instead of me paying eleven hundred dollars every month why don I buy a new car Because I have a good credit history and I will pay much lesser
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So I opted for that and I returned the car to Avis and I bought a new car
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So that's when the problem started. So before that, going to details, I want to tell you that at the beginning of every month when I
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requested for extension of the car right rental for the new month they always promised to give the
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rate that they have charged me initially that thousand dollars or eleven hundred and they also
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promised me that whenever I returned it before completing month it will be I will be charged
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only on the proportion of the time I'm used let's say if I use 15 days
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so i will be charged only half but when i returned it on 12th they charged me for the whole month
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i returned it on july 12th but they charged me for the whole month so i have been i talked the
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rep uh sales rep who said that she will prorate she's she kept saying that i'm looking into it i'm
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looking into it i am looking into it and it's been already two weeks and i
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talked to the supervisors, I talked to the managers, nobody responded properly
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One of the manager-supervisor, she promised me she would at least return $280, but she
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eventually she didn't return. I kind of got pissed off and I spoke a little louder because she was taking all lame reasons Like because I have returned two hours late my day will count an extra day They even charge me for patrol
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While I have returned half, where in U.S. will, my mind is a small car
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Where in U.S., they charge me $70 for a gas tank, right
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So every small thing they have added up, piled up everything, and they made sure that I pay the whole amount and not the
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pro rated charges and I got pissed off and I that is correct that I spoke a little louder
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saying that you know you can't take advantage of customers and impose all the charges at your
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will and she was like you are yelling at me so she spoke to her manager and she came back and
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say that no we can't give you anything not even the $280 now you have to leave the counter
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So I was forced to leave the counter. That's it. Very disappointed with the service
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I feel bad. It's more than money they have cheated me, basically
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They said they would prorate the charges. They would refund me the money. This happened in the Salt Lake Airport
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And the sales rep I spoke to, there was some Laura, Cindy, Joshua, stocks, all big people
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nobody so they all are one basically at the end of the day they are employees of avies so i didn't know
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what else to do how can i fight out to a corporate an individual versus corporate right so found
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the side i thought i would get at least next time people so my suggestion to people is even if the charges are little more always go with a company which has quality management who values customers like enterprise probably right rather than somebody who give false promises
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or who offers cheap rates or who don't value customers so that is the message I would want
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to give very unfair treatment for me so I would never suggest anyone to go with Avis again
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So you won't believe me, I have been rotating around airport just to get my money back
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It's the end of the day. It's hard-earned money, right? Everybody earns, works for money
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I didn't want to waste money, basically. I'm not going to, you know, gain, you know, at least I don't want to waste it for nothing for companies on companies like Avis
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So I was rotating on airports in the middle of work. I wanted to get my money
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I wasted a lot of time and effort. I have stand in queues for almost like an hour
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You won't believe that kind of queue they have always. One hour long queues
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I went like three or four times there because nobody was doing anything
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Days were just passing by. With the kind of efforts I have put and with the kind of
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loss, energy and time waste that I had to bear. Actually, the thing is, they have to give me the complete amount
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Refund me the complete thousand dollars. That's the least they can do
