0:00
Well, essentially, we have a garage full of tools and lawn equipment, you know, weed whackers
0:11
that kind of thing, blowers, that all operate off the same battery system. And all of these
0:17
products were rendered useless when the batteries stopped taking the charge. So initially, we thought
0:24
it was the batteries because chargers don't usually go bad. So we purchased a replacement
0:29
batteries, which are cheap. They're big batteries, so maybe 20, 30 bucks each. That same problem
0:36
though. They still wouldn't take a charge. So obviously, we move on to replacing the charger
0:41
When we look into that, we find that WORX no longer makes a charger for the 18-volt battery
0:49
Not a huge problem because they say that their 20-volt charger will still work on these 18-volt
0:55
batteries. So I go to purchase one of those and I see they're listed on Amazon for a certain price
1:01
but I want to make sure that the compatibility is right. And so I call works directly and that's
1:08
what starts all of this. So initially they want to know, you know, have you registered the products
1:14
And we go through all that, then trying to verify that I have these, these tools, even though
1:19
you know, I'm holding them in my hand, they want the serial numbers. I give them all
1:22
serial numbers of like three or four of them. And then the lady tells me, well, you know
1:29
our computer system is about, is very new and we can only look back about 18 months. So all of it
1:35
was for, for not. She says, we have no way of verifying that you have, you know, this equipment
1:41
Okay. Well, other than I just told you that I did. But at any rate, so she tells me we do have
1:46
this 20 volt battery that's going to be compatible with the 18
1:51
And, and I see it's double the price that I can get it on Amazon
1:55
but I want to ensure the compatibility So I go ahead and say okay I going to do it Let me get the charger And she says okay well here what I going to do And since you I tell her it twice the price but she said
2:11
well, since you're a works customer, I'm going to give you 10% off and we're going to send it to
2:16
you FedEx. Okay. So three or four days go by and there's no package. FedEx usually takes a couple
2:24
of days. So I go to look into it. I do the tracking and already it shows me it's not coming for six
2:30
weeks. That's not FedEx in my opinion. So the tracking also shows my order in which there's
2:39
no discount and that I've paid $10 for shipping. The tracking shows that they didn't FedEx it
2:46
to us, obviously, it wouldn't have taken six weeks. They FedExed it from their facility to
2:52
some clothing facility and then who knows what happened to it from there so it didn't get lost
2:59
in shipping they knew from the onset that it was going to take six weeks to get here
3:03
and then when it arrived this is it right here it's not heavy but it's not huge i mean this
3:09
doesn't take a long time to ship it's not expensive but it came pretty much just like this
3:14
it wasn't in any kind of plastic packaging there was no manual or i mean there was there's nothing
3:21
on here that even suggests how to use it. It just came like this. And it was filthy. There was dust
3:28
and dirt and grime all over it. They tell me we're going to send you this compatible charger. And
3:36
we're going to FedEx it to you and give you a discount. And none of that happened. And I just
3:42
studies feel like I was you know what do I it works so that's why I've kept it
3:48
but I just hasn't I guess state for the record how disappointed I am that you
3:55
know this is how much they care about their customers that they would send something you know six weeks in the mail that they know we relying on And it becomes filthy I mean for all I know it a used refurbished product
4:12
So that's the long and short of it. It was not FedEx
4:17
I feel like that was a huge stretch. It was they FedExed it to their own facility
4:23
And then, you know, who knows why it took six weeks to get here. But they knew that it was going to
4:29
And then when I called them about it, when I saw that it wasn't, they come for six weeks, I called and the guy said, well, you know, FedEx can take more than two or three days. I said, come on, six weeks. So nothing, there was nothing offered. There was no, you know, we'll get one out to you sooner. Nothing like that
4:47
And just to me, it's clear that they don't have any kind of, I don't know, pride in their products when you just drop something like this in the box
4:57
It's filthy dirty. There's lint, dust and sand all over it. I mean, don't even bother to put like a wrapping around it
5:05
It wasn't in any kind of a plastic bag. So that's my story
5:12
You know, I don't know. I don't know how they could make it right. I mean, I don't know how they could make it right
5:19
It would have been nice if when I called them initially, they would have rectified the situation and got something out to me in a timely manner
5:27
You know, but six weeks I live in a tropical setting. Our weeds and plants and everything go crazy out here
5:35
and we had essentially no way of, unless we wanted to go, you know, either we're going to
5:41
have to go out and buy all new tools or we're going to have to find some other way of getting
5:46
these battery charged. So I just, I feel like they sort of had us, you know, because we already have
5:51
these products. We just don't have any way to use them. And it's just disappointing to be told one
5:57
thing and then another thing happens And when you call them up they not too concerned about it I think really just to tell works because it didn seem like they were listening when I called just to tell them that I mean this is a disappointing transaction
6:12
I mean, I've dealt with companies before who will bend over backwards to, you know, make sure
6:17
I'm not asking for a huge thing here. I just wanted to get it in a timely manner
6:22
I'm paying for it. Just, I don't know, just be honest with your customers
6:27
I would like to be able to take them at face value, that they care about their products and that what they send is going to be in good shape and it's going to work and they're going to want me to be satisfied
6:39
And none of those boxes were checked. I would recommend that, A, they're up front with customers from the beginning, that they don't have this charade of, hey, we're going to FedEx it to you, when really they're not
6:53
They're going to use some snail shipping and literally they have a staffing shortage or something because nothing takes six weeks to ship
7:01
I mean, that's it's domestically anyway. Number two, I would suggest that they show a little bit of pride in their product
7:10
You know, a lot can be said for just for simple packaging and caring for it
7:16
I mean, this is a battery after all. You know, it can be corroded
7:22
It can, you know, water can damage this. There was no care taken in packaging it
7:29
There was no pride in the packaging. There was no receipt in the box
7:35
There's no manual. It was just like somebody, you know, grabbed this from their garage and stuck it in a box
7:42
So that's what I would say is, I don't know, show some level of concern for your customers, show that you actually want them to be satisfied
7:55
after purchasing your products, and have a little bit of pride in the way that you put your products forward
