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in this video I'm going to show you how
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you contable shoot your Photoshop
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Android smartphone app so if you're
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having challenges with your app maybe it
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is not opening or it keeps on crashing
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then let me show you how you can solve
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all these errors and get your app
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running well now for the sake of this
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tutorial I'm going to use redm Note 10
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however this process should be the same
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on any other Android smartphone now to
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get started go and look for the app
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information page and you can simply do
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this through settings so if you go to
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settings here and then scroll down and
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look for apps you can see the apps is
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here tap on it and then look for the
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option called manage apps now this will
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display all the apps that you have on
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your smartphone from here scroll down
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until you see the Photoshop Express app
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and ours is here tap on it to open so
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you can see we have landed on the app
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information page and here is where we
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going to do the troubleshooting
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alternatively if this was a long process
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just go to the app and then long press
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on it and from here you'll see the app
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info which is this tap on it and then it
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will lead you to the same page now we
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are interested in clearing the app data
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and more especially the cach so if I go
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to storage you can see we have quite a
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number of cach data cach are just small
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files that are normally stored on your
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app when you use it and these files are
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usually stored to enhance the
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performance of the app however the
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accumulation of these files might result
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into your app malfunctioning so what you
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need to do is to clear this cash data
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and to do so use the clear data button
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which is here if you tap on it you'll
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see now you have the clear cache tap on
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it and okay and you can see the cach
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data has been cleared now from here
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restart your smartphone and then try
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opening this up and it should work now
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fine but should this not solve your
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problem then you might want to go ahead
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and look for the app in Play store and
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look for any update if it is available
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to do this just open Play Store and then
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search for your app and here's our app
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tap on it to open then you'll see an
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update here if there is any update then
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it means that you have been using the
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outdated version of your app and that is
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one of the reason why your app might be
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malfunctioning or crashing so go ahead
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and update it to the latest version and
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then try opening it at this point
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everything should be done and everything
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should be okay but should you still have
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any challenge then you might want to go
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ahead and uninstall the app totally and
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then log in a fresh with your
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credentials and now you should have
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solved all the problems so by using any
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of these methods you should be able to
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solve your problem if this video is
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helpful to you kindly hit the like
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button and subscribe to this channel to
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support me thank you for watching and
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let's meet in the next video
