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in this video I'm going to show you how
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you can troubleshoot chess app from JP
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Morgan Bank so if you're experiencing
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any challenge with a problem maybe the
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app keeps on crashing or it is
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malfunctioning or it can't open and you
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can't access your mobile banking
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services then let me show you how you
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can solve this now for the sake of this
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demonstration I'm going to use Redmi
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Note 10 however this process should work
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the same on any other Android smartphone
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the first thing you need to do is to go
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to settings and then from here look for
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apps and from the list tap on the option
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called manage apps then this will open
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all the apps that you have on your
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smartphone scroll down until you get the
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chess app and here is our app tap on it
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to open and as you can see this has
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opened the app information alternatively
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just go to chess app and long press on
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it and then you'll see app information
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option which is here tap on it to open
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now once you are here we are interested
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in clearing cash under the clear data
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option on this app now if you go to
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storage you might realize that there are
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a lot of cache data that are stored
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under your app and this is what you're
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supposed to clear so to clear this cache
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all you need to do is to tap on clear
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data at the bottom of your screen if I
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tap on it you see the option clear cache
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go ahead and clear it and tap on okay
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and as you can see we have zero cache
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data on our app ideally the cache files
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are small files that are usually
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collected and stored on your app when
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you use it to enhance performance
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however the accumulation of these files
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might cause your app to malfunction so
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once you have cleared this cache go
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ahead and restart your smartphone and
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then go ahead and open your app at this
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point it should work well but if that
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didn't solve your problem then go ahead
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and look for App Store and here it is
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open then look for your chess app on
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play store and here it is tap on it to
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open now go ahead and look for any
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update if it is available then update
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your app your app might be
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malfunctioning because you're using the
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outdated form of chess mobile app so
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update it to the latest version and then
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go ahead and open your app and at this
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point it should work fine but in case
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this didn't solve your problem then you
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might want to uninstall your app then go
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ahead and install it a fresh and see if
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that will solve the issue alternatively
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if all that didn't solve your problem
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then you might want to contact JP Morgan
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Chase and then find out if they are
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experiencing any problem from their end
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by using any of these methods you should
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be able to troubleshoot your chess
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mobile app if this video was helpful to
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you kindly hit the like button and
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subscribe to this channel to support me
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thank you for watching and let's meet in
