0:00
in this video I'm going to show you how
0:01
you can troubleshoot your Yahoo email or
0:04
yo mail app on your Android smartphone
0:07
for the sake of this demonstration I'm
0:08
going to use redmi Note 10 however this
0:11
process should be the same on any other
0:13
Android smartphone so if you are
0:14
experiencing challenges on your app
0:17
maybe your app keeps on crashing or it
0:19
can't open completely then let me show
0:22
you how you can go about it now the
0:25
first thing you need to do is to access
0:26
the app information through your mobile
0:28
settings and then scroll down and look
0:30
for apps and is apps then tap on manage
0:35
apps and this will open all the apps you
0:38
have on your smartphone just scroll down
0:40
and look for your who mail and here is
0:44
open so we are interested in this app
0:47
information page and if that was a long
0:50
process then we have a shortcut and the
0:52
shortcut method is to just long press on
0:55
your app and then tap on this app
0:57
information this will again take you to
1:00
the same page of app information now we
1:03
are interested in clearing the data for
1:05
this app to troubleshoot it so if you go
1:07
to storage you'll see we have a lot of
1:10
cached data on your app now the cach
1:12
files are major reasons why apps might M
1:14
function because these are small files
1:17
that are normally stored on your apps as
1:19
you use it to enhance the app
1:21
performance however the accumulation of
1:23
this data might result in the app
1:26
malfunctioning so the first thing you
1:27
want to go ahead and clear this cach and
1:29
you can do do so by using the clear data
1:32
button which is still at the bottom
1:33
center here tap on it and then tap on
1:36
the option called clear cach then tap on
1:40
okay and this will clear all the cach
1:42
data that was on our app now from here
1:45
go ahead and restart your smartphone and
1:47
then open your app at this point it
1:50
should open and start working normally
1:53
but should this not to solve your
1:54
problem then you might want to go and
1:56
look for any update in Google Play Store
1:59
now to do so go and open Play Store and
2:02
then from this look for your home mail
2:05
and here's our app tap on it to open
2:08
then look for any update if it is here
2:10
one of the reason why your app might be
2:12
malfunctioning is because you're using
2:13
the outdated version of your home mail
2:16
so go ahead and tap on update if it is
2:19
available once you have updated your app
2:21
tap on this open and then this will open
2:24
your app and you can now log in at this
2:27
point everything should be okay and your
2:29
app now should start running smoothly
2:31
but should you still experience any
2:32
other challenge then you might want to
2:34
go ahead and remove your app totally and
2:36
install it from the play store and then
2:38
install it AR fresh and this should wipe
2:41
every problem or any data that was
2:44
causing your app to Mal function should
2:47
all this not solve your problem then you
2:48
might want to go ahead and contact Yahoo
2:51
and find out if they have a problem from
2:54
their end by using any of these methods
2:56
your app should now be up and running if
2:59
this video is help to you kindly hit the
3:01
like button and subscribe to this
3:03
channel to support me thank you for
3:05
watching and let's meet in the next
