Salesforce Service AI Knowledge Grounding

Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge Grounding is used in Salesforce Einstein GPT for Service: Service Replies feature. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-service-ai-knowledge-grounding.html