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Conversation Catch Up Agent Summaries for Salesforce Messaging for In App and Web Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT.
To enable Agent Summaries, go to Work Summaries in Salesforce Setup, select Conversation Catch-Up and toggle on Agent Summaries.
Show More Show Less #Intelligent Personal Assistants
#Internet Software
#Text & Instant Messaging
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