Blank Video Poster

Salesforce Omni-Channel Audio Settings

May 25, 2022

infallibletechie.com

Starting Summer '22 Release, Omni-Channel notification audio can be customised in the Presence Configuration Audio Settings Sections.

#Internet Software

1

5:28

How to allow agents to decline requests in Salesforce Omni Channel

Apr 27, 2022

2

6:42

Assigned Work Tab in Salesforce Omni-Supervisor

Apr 20, 2022

3

7:38

How to check or iterate Pre Chat information in Salesforce Omni Flow

Apr 20, 2022

4

6:27

Idle Connection Duration in Salesforce Chat Deployment

Apr 14, 2022

5

3:06

Avoid opening records opened in previous session in Salesforce Console App

Apr 13, 2022

6

3:23

Units of Capacity in Routing Configurations and Capacity in Presence Configurations Salesforce

Apr 13, 2022

7

3:35

Number of Chats completed every day and hour in Salesforce using report

Apr 11, 2022

8

2:12

How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue?

Apr 10, 2022

9

2:36

How to Setup Sneak Peek in Salesforce Chat

Apr 6, 2022

10

3:43

How to add screen pop in Salesforce Omni-Channel Flow?

Apr 8, 2022

11

5:24

Route Cases using Status field using Omni Flow in Salesforce

Mar 29, 2022

12

2:27

Use different ringtone or sound for Incoming Chat Messages in Salesforce

Mar 16, 2022

13

5:08

Skills Based Routing Chats in Salesforce

Apr 29, 2022

14

6:00

Queue Based Routing Chats in Salesforce

Apr 30, 2022

15

8:20

Route Cases directly to an agent in Salesforce Omni-Channel

May 3, 2022

16

9:28

Custom Messaging Session Transfer in Salesforce

May 9, 2022

17

3:51

Add or remove fields in Salesforce Omni-Channel Widgets

May 11, 2022

18

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

May 12, 2022

19

4:29

Create Case when agents are Offline in Salesforce Embedded Chat

May 13, 2022

20

7:20

Route chats to a different team if the current team is full of capacity in Salesforce

May 17, 2022

21

8:34

Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing

May 21, 2022

4:06

Salesforce Omni-Channel Audio Settings

May 25, 2022

23

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

May 26, 2022

24

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

May 30, 2022

25

5:12

Salesforce Chat Transfer to Skills

Jun 8, 2022