Video thumbnail for How to Setup Sneak Peek in Salesforce Chat

How to Setup Sneak Peek in Salesforce Chat

Apr 6, 2022

infallibletechie.com

Sneak Peek feature in Salesforce Chat allows agents to view what the visitors are typing.

#Internet Software

1

5:28

How to allow agents to decline requests in Salesforce Omni Channel

Apr 27, 2022

2

6:42

Assigned Work Tab in Salesforce Omni-Supervisor

Apr 20, 2022

3

7:38

How to check or iterate Pre Chat information in Salesforce Omni Flow

Apr 20, 2022

4

6:27

Idle Connection Duration in Salesforce Chat Deployment

Apr 14, 2022

5

3:06

Avoid opening records opened in previous session in Salesforce Console App

Apr 13, 2022

6

3:23

Units of Capacity in Routing Configurations and Capacity in Presence Configurations Salesforce

Apr 13, 2022

7

3:35

Number of Chats completed every day and hour in Salesforce using report

Apr 11, 2022

8

2:12

How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue?

Apr 10, 2022

play_arrow

2:36

How to Setup Sneak Peek in Salesforce Chat

Apr 6, 2022

10

3:43

How to add screen pop in Salesforce Omni-Channel Flow?

Apr 8, 2022

11

5:24

Route Cases using Status field using Omni Flow in Salesforce

Mar 29, 2022

12

2:27

Use different ringtone or sound for Incoming Chat Messages in Salesforce

Mar 16, 2022

13

5:08

Skills Based Routing Chats in Salesforce

Apr 29, 2022

14

6:00

Queue Based Routing Chats in Salesforce

Apr 30, 2022

15

8:20

Route Cases directly to an agent in Salesforce Omni-Channel

May 3, 2022

16

9:28

Custom Messaging Session Transfer in Salesforce

May 9, 2022

17

3:51

Add or remove fields in Salesforce Omni-Channel Widgets

May 11, 2022

18

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

May 12, 2022

19

4:29

Create Case when agents are Offline in Salesforce Embedded Chat

May 13, 2022

20

7:20

Route chats to a different team if the current team is full of capacity in Salesforce

May 17, 2022

21

8:34

Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing

May 21, 2022

22

4:06

Salesforce Omni-Channel Audio Settings

May 25, 2022

23

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

May 26, 2022

24

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

May 30, 2022

25

5:12

Salesforce Chat Transfer to Skills

Jun 8, 2022