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How to find pre chat info that was passed when the Chat was initiated in Salesforce?
May 30, 2022
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Salesforce Pre-Chat info will be stored in ConversationContextEntry entity when the chat is initiated. So, we can query the ConversationContextEntry entity. To initiate Salesforce Chat via REST API, please check the following link:
https://www.infallibletechie.com/2021/08/how-to-initiate-chat-in-salesforce.html
Link for SOQL:
https://www.infallibletechie.com/2022/05/how-to-find-pre-chat-info-that-was.html
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#Business Services
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#Internet Software
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2025-11-14 01:19:10