Messaging for In App and Web Setup for Web Chat in Salesforce
In this Video, Messaging for In-App and Web is tested using a Visualforce page.
Setup Messaging for In App Web in Salesforce Experience Cloud Site
Check this Blog Post for Steps with Screenshots. Blog Post: https://www.infallibletechie.com/2022/06/how-to-setup-messaging-for-in-app-web.html
Pre Chat in Salesforce Messaging for In App and Web
Pre-chat will work only for the Messaging Channels where the Routing Type is set as Omni Flow. Blog Post: https://www.infallibletechie.com/2022/06/pre-chat-in-salesforce-messaging-for-in.html
Salesforce Messaging for In App and Web GitHub Setup
Messaging for In-App and Web can be tested using GitHub. We have to create a new Repository and an index.md file in GitHub to test it. Blog Post: https://www.infallibletechie.com/2022/06/salesforce-messaging-for-in-app-and-web.html
Pass Hidden Pre Chat data in Salesforce Messaging for In App and Web
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2023/02/pass-hidden-pre-chat-data-in-salesforce-messaging-for-
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Chats to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. Blog Post: https://www.infallibletechie.com/2023/02/route-salesforce-chats-to-bot-when-agents-are-offlin
Route Messaging Sessions to BOT in Salesforce Messaging for In App and Web
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows. Blog Post: https://www.infallibletechie.com/2023/05/route-messaging-sessions-to-bot-in-salesforce-messaging-for-in-app-and-web.html
End Messaging Session due to inactivity in Salesforce Messaging for In App and Web
To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable "Automatically mark conversations inactive after a period of customer inactivity". Blog Post: https://www.infallibletechie.com/2023/07/how-to-end-messaging-sess
Send Hyperlink from BOT in Salesforce Messaging for In App and Web
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. Blog Post: https://www.infallibletechie.com/2023/08/send-hyperlink-from-bot-in-salesforce-messaging-for-in-a
Salesforce Messaging for In App and Web Hidden Pre Chat from Experience Cloud Site
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2023/08/salesforce-messaging-for-in-app-and-web-hidden-pre-chat
Conversation Entries for Messaging Session in Salesforce Messaging for In App and Web
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2023/09/how-to-get-conversation-entries-for-messaging-session-in-salesforce-messagi
Salesforce Einstein Reply Recommendations
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by making use of the Einstein Reply Recommendations. Blog Po
Salesforce Agents to Transfer to BOT in Messaging for In App and Web
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to a BOT. Blog Post: https://www.infallibletechie.com/2023/11/how-to-allow-
Salesforce Time Selector Messaging Component
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Blog Post: https://www.infallibletechie.com/2023/11/salesforce-time-selector-messaging-component.html
Salesforce Question with Options Messaging Component
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have used BOT with Options Messaging Component. Blog Post: https
Auto Populate Pre Chat in Salesforce Messaging for In App and Web
To Auto-Populate Pre-Chat in Salesforce Messaging for In-App and Web, we can make use of Lightning Web Component. Pre-Chat Form in the Embedded Service Deployment for Messaging for In-App and Web, should be overridden with the Lightning Web Component.
Salesforce Messaging for In App and Web Translation
embeddedservice_bootstrap.settings.language can be used for translating Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-messaging-for-in-app-and-web-translation.html
Survey for Salesforce Messaging for In App and Web
In the "Automated Responses" section of the Messaging Channel, use an Auto-Response Messaging Component with Web Page format for "End Conversation" to send a Survey link to the visitors when the session is ended for Salesforce Messaging for In-App and Web
Salesforce Einstein BOT No Agent Dialog for Messaging for In App and Web
Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web feature will be invoked when the Outbound Omni-Channel flow couldn't transfer the Session from BOT since no agents are at capacity to handle the session. Blog Post: https://www.infa
Salesforce Einstein Work Summaries setup for Messaging for In App and Web
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2024/02/salesforce-einstein-work-summaries-setup-for-messaging-for-in-app-an
Launch Salesforce Messaging for In App and Web after few seconds
We have to control the initEmbeddedMessaging() calling to launch Salesforce Messaging for In-App and Web after few seconds. instead of calling it in onload, we use setTimeout to call the function after few seconds. Blog Post: https://www.infallibletechie
Display and Launch Salesforce Messaging for In App and Web on a Button Click
We have to control the initEmbeddedMessaging() calling to display Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click. Blog Post: https:
Launch Salesforce Messaging for In App and Web on button click
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click. Blog Post: https://www.infallibletechie.com/2024/03/how-to-launch-salesforce-messaging-for-in-app-and-web-on-button-click.html
Launch Salesforce Einstein BOT on click of a Button
We have to display and Launch Salesforce Messaging for In-App and Web on a Button Click to launch Salesforce Einstein BOT on click of a Button. Blog Post: https://www.infallibletechie.com/2024/03/launch-salesforce-einstein-bot-on-click-of-a-button.html
Invoke Salesforce Omni Channel Flow from Einstein BOT for Messaging for In App and Web
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session from Einstein BOT. Blog Post: https://www.infallibletechie.com/2024/03/invoke