0:00
One evening, I want to say it was a Thursday, I got online because I wanted to run a car
0:11
because I was leaving that same night. So I got online and I looked up Cost Trawler and it was what a company that was through Payless
0:24
So I read all the documents and everything I needed to make sure all the requirements
0:30
I needed before I rented the car. So I went ahead and rented the car using my debit card because I had seen a lot of documents
0:43
that said I could use a debit card. So I used my debit card and it took the money out as soon as possible
0:50
So I went to the airport to pick up the car and the guys at the front desk had told me
0:56
I can't pick up the car because I'll have a major credit card
1:01
And I was like, wow, I said, well, I didn't read nothing about what happened, a major
1:05
credit card or things like that. And they were like, well, yeah, well, sorry, you can't get the car
1:12
They gave me an email to contact Payless Consumer Car Trawler and they said, get your
1:22
refund because you can't get the car. I said, wow. So I did, I took the email out and I tried to get a test drive that night
1:31
It was so hard. So I went and got another car and rented another car while I was in town
1:38
Yeah, so that was the thing. I was like, wow. I was like, I didn't read nothing about them saying I needed a major credit card
1:46
It wasn't, the way the paperwork, it wasn't, it was showing that the proper procedures
1:52
that I needed to rent the car. And I was like, wow. So I was just lost out of $700 something
1:59
And it was like, wow. I mean, it was, it was kind of devastating for me
2:03
You know, and, you know, I've been real patient with them and I've been, you know, reaching
2:07
out, reaching out and I haven't been getting no feedback just until maybe a few years ago
2:13
You treat it fair, you won't get a refund. You know, get a refund, get what was taken out of my account, you know
2:19
I think that's the best solution, you know, getting a refund. Well, first, I wasn't able to talk to anyone
2:27
There was demons running around. They told me I have to contact a car trawler through a chat
2:36
And I wasn't, I wasn't getting the phone number. It was like I was just chasing my tail
2:40
I couldn't, I couldn't find the solution though. I couldn't get no feed, but no proper feed back from anyone
2:48
Until I actually got a hold of you guys, Pisca Stormer, I know you guys be real busy too
2:54
but you know, it's like, I feel a lot better just, you know, I'm, you know, trying, I'm
3:00
getting down to the bottom of, you know, so I feel a lot better now
3:06
I feel a lot better. I feel a lot better. I feel a lot better. I feel a lot better
