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Yeah, so this is a complaint about vivid seats and ticketmaster who failed to help me get a refund on my tickets to a very expensive tickets to an Elton John concert
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When they rescheduled the concert, making it impossible for me to attend, and then gave me no options to get a refund
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Very poor communication with their customer service and ultimately got some responses through the Better Business Bureau, but it was too little
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too late and I lost about $1,300 in the two tickets that I purchased for this concert that I
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could not attend. So some advice to consumers. Be careful when you buy those tickets and
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look at your options to get them refunded. In November of 2019, I bought two tickets for the Elton John concert. I figured it was
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last time to ever see him in Grand Rapids, Michigan. I always like to
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to get good seats. These were like $600, almost $650 each. Very expensive tickets
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Very excited about seeing the show in April of 2020. And then this thing called COVID happened
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So they canceled as or postponed or canceled. They didn't cancel. They postponed the concert
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These were tickets actually bought by vivid seats. Not ticket master. Although they ended up being having a ticket master ticket because why I thought this was a ticket master issue but it a vivid seats issue Bottom line I bought the tickets They canceled the show and they said by the way
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it's only postponed, and there is no chance for a refund. But we're going to let you know the
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date. Ultimately, they let me know the date, and they issued the tickets, a date that I could
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not attend the concert. So, and I bought $1,300 worth of tickets
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They changed the date. I can no longer attend. And they absolutely refuse to give a refund
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They say you can try to resell your tickets. I find that a total scam
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They reschedule the concert to a date that I can no longer attend
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I should be eligible for a refund. And so that's my beef with vivid seats
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And then Ticketmaster were the ones who actually have the issued ticket, reached out to them
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And ultimately through the Better Business Bureau, they said it had nothing to do with them, even though the ticket is a ticket master ticket
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They go, where does the third party that gave you the ticket? And we can't help you at all either
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So ticket master, they're not, don't have a very good reputation either
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So this is a combination of vivid seats and ticket master basically taking my $1,300 and throwing it in the garbage
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I don't know what the, and the main goal is that these ticket agencies continue to act somewhat unscrupulously
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They sell you tickets and sometimes very expensive tickets If they change the date of the event and you want a refund you should be eligible to get a full refund That my complaint
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So the Ticketmaster changed the date, right? Well, first of all, there's no way with Ticketmaster
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as far as I can tell, to ever talk to a human being. You can only email them
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So I emailed them and told them this, and they said, oh, the event organizer is refusing refunds for the event
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You can try to resell them. By the way, they never told me that they were not the ones who sold me the ticket at that time
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So I filed a complaint with the Better Business Bureau. And only then did I find out in a detailed email response through the Better Business Bureau from Ticketmaster
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Oh, we never sold you those tickets. Go out, go complain about these other people
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Hold it. I sent you a long email. You should have known that you didn't sell me those tickets
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So, I mean, the whole customer connection, communication with Ticketmaster, I would give them a D-minus
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Well, for the kind of money that they are charging for these crazy service charges, they should have a 1-800 talk to a human being option
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this concept of email only or chat or whatever, I don't think there was the chat option
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You should be able to talk to a human being. They should be able to pull up the ticket
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They should have been able to tell me that they didn sell me the ticket even though it was a ticket master ticket And there was two years later I just assumed it was ticket master It wasn until the event was over that I got this communication claiming that they
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didn't sell me the ticket. Anyway, so yeah, they need to have better customer service
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They need to have accurate responses if they're going to respond by email. And if I were to
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advise them for the kind of money that they're charging the customer, they should have a 1-800 number
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where without a, you know, three-day, two-hour wait every time the typical customer service
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to make, you can actually talk to a customer service agent. I was pretty impressed with the relatively the ease and the responsiveness using the Better Business Bureau
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I had never really filed a complaint with the BBB. And my significant other said, you know, what, you need to file this to the better business
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She gave me the link. I put in all the information, uploaded the tickets and the receipts and blah, blah, blah
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And I was really impressed with how responsive the Better Business Bureau was
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And actually, two days after the complaint was filed, unfortunately, the day the ticket, the concert was over, I got that response from Ticketmaster saying we apologize, blah, blah, blah, but we didn't tell you the tickets, good luck
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But at least I got an answer and the correct answer through the Better Business Bureau
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So if I were to advise someone who had similar issues with Ticketmaster or Vivid seats, I would recommend
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And you reach out through the Better Business Bureau, it seems to get their attention
