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Economy Bookings Reviews - Refused to Give a Car | PissedConsumer
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Apr 3, 2024
Economy Bookings review: "My husband flew to moncton nb because his mother dr called and told hum his mother was gravely il so he jumped on a plane his name yvon mercier so i got online to Economy Bookings group and paid 377.90 for a car rental when he arrived..." Read the full Economy Bookings review on PissedConsumer: #OnlineReviews #PissedConsumer #economybookings If you are a company representative and would like to get in touch with this consumer in order to resolve the issue, please let us know: https://www.pissedconsumer.com/contact/business-inquiry.html If you are a pissed consumer and would like to create a similar video and try to resolve your issue, please let us know: https://www.pissedconsumer.com/contact/media-inquiry.html Support PissedConsumer video interview project: https://www.pissedconsumer.com/donate.html š Subscribe to PissedConsumer social media accounts: Facebook: https://www.facebook.com/PissedConsumerCom/ Instagram: https://www.instagram.com/pissedconsumer/ Twitter: https://twitter.com/pissedconsumer
View Video Transcript
0:00
I got a falling call from a hospital in Matapedia, Quebec, that my mother is not going to live to the end of the week
0:12
So I went and I had to get a plane ticket to fly to Moncton, New Brunswick, where I have to rent a car and drive three, four hours to get to that hospital
0:24
My brother was able to book a ticket right away through WestJet
0:31
I kept trying, and by the time I got my ticket the next day, his ticket was $800
0:38
The next day for the same flight, my ticket was $1,387. And whatever, I booked my flight online and the rental car through Hertz rental
0:54
So that's fine. I flew on the plane. My brother and I, we get to the airport
1:01
I went to pick up my rental car, and they said, you're not giving it to me without a deposit
1:07
which I said, fine. Here's my visa debit. They said, no, we're not accepting your debit card
1:12
I'm like, excuse me, it's a visa debit. That's how I booked my ticket. That's how I did it before, a couple months before that
1:19
I flew through the town of Moncton, because I didn't not realize I'd
1:23
I flew to the town of Fredericton because I did not realize Moncton was closer
1:27
and I rented a plane ticket and the car all online like I did this time
1:32
but this time they would not give me the car and I'm explaining to them
1:36
I have to drive another four four hours to go see my dying mother
1:41
she's supposed to be not making it to the weekend and they're like we don't
1:46
what's not our problem sure your credit card's not valid here in the Brunswick my debit card
1:51
is not a it enough and I'm like what do you? and me it's not good enough. I went online and I rented the ticket, paid the tickets
1:58
paid for everything and it's good. But now we want a deposit, sir, and we want a valid credit card
2:04
I'm like, this is a valid visa debit. They said, no, sir, it's only good if you had an American one
2:12
I'm like, excuse me? Yeah, if you had an American debit, we would rent you the car. I'm like
2:17
we were in Canada, New Brunswick. What do you mean? I need an American card. And this is not the first time
2:23
that I've flown down here. They said, sorry, sir, we still want that $377 deposit off your credit card before we were rent to the current
2:31
I said, I'll tell you what, I'll go to the machine, I'll haul $1,000 out
2:36
This is how important this is to me, and I'll give you $1,000 cash
2:40
And when I've dropped the car back off, you keep what you need and give me the rest
2:45
They said, no. They want a valid credit card, which my visa debit worked before
2:53
But online, it paid for everything and let me get the tickets and let me reserve the cards
2:58
But now they will give it to me because I can't give them a deposit. So being that I'm upset, I checked all the rental cars there
3:05
There was thrifty. There was Hertz There was Enterprise All the rental cars were there And they all said the same thing They want an American visa debit or a Canadian valid credit card
3:19
which my debit card is a visa debit and it's been working everywhere I go
3:24
So that being said, they kicked me under the airport, my brother and I
3:28
we had to get a taxi to take us to a motel, which we're supposed to be on the road to see my
3:36
died mother. But now we're sitting at this motel because they wouldn't give us
3:40
the rental car. So my girlfriend goes online again and she calls
3:46
thrifty, let's thrifty know what's going on and ask, can we rent this card, pay the deposit
3:52
online, instead of having to pay it when I'm face-to-face. They said yes. So
3:58
she goes online, rents this car. They take the money out of my
4:02
bank account and my woman calls me back and says, okay, you guys
4:06
can go grab that car in the morning, it's dealt with. I'm like, thank you. We wake up the next morning in a snowstorm
4:12
They're the worst storm of the year. We go back to the airport. We go to Thrifty, and they say they want a deposit
4:20
I'm like, ma'am, we did all this last night. My woman went online and talked
4:24
No, sir. She went online and paid for the car. We want a deposit up front right now with a debit card with a visa card
4:32
I'm like, what do you mean? like I have a visa debit no sure that's not good enough
4:39
I really swore like my woman was thorough the night before. She knows I need to get
4:44
to the hospital. So she explained to them and they said yes. Tough my money and when we got
4:50
there the next morning they said no. Kick this out of the airport again
4:54
without a rental car. So now my brother and I are standing there. I'm like, we're not rich
4:58
We can't afford another motel. Our mom's dying and we have a four
5:02
hour drive to get there. We don't know what to do. We're distraught
5:06
We're begging these people. Like, come on, there's got to be something we can do. No, sir
5:10
Not unless you have a valid credit card. I said, my visa debits get anywhere else in Canada
5:16
She says, if you had an American visa debit, we do it. I'm like, how can you do that
5:21
This is a Canadian airport. We're in Canada, New Brunswick. And I need an American visa debit to get my rental
5:32
So I rented the car before. I didn't on this trip before to see my mom. I just did it four months ago
5:38
He's rented me a vehicle, never even asked you my debit card
5:41
when I showed up at the airport. I showed you my license, and you give me the darn card
5:46
But this, oh, sir, that must have been an error. They made a mistake. I'm like, the only mistake is here now
5:52
You're in Canada? Treatless Canadians? Like, we're not worth it. My debit card's no good
5:58
because you're an American company working out of a Canadian province? I don't get it
6:03
So then we called around again. I went to different rental companies that were outside the airport
6:10
And my friend called down with his credit card, and he was able to rent me a car on the phone But it wasn at the airport So I got the car my brother and I and we drove in this snowstorm which was so crazy bad
6:28
This three and a half, four-hour drive turned into a six, seven-hour drive
6:33
I finally made it to Madapedia in New Brunswick. I get in to see my mom, and she dies as we get there
6:40
We're not even there three hours, and she died in her bed. So this airport, they're not
6:48
me the grieving time I needed to see my mom before she passed away
6:52
Like, I paid for that card. And still today, they have not sent me back my money
6:57
They said, you rented it? It's not our problem. You didn't take it. But it is their problem
7:03
They wouldn't accept my money. They wouldn't accept my visa debit. They did it online, but wouldn't accept it in front of me
7:09
And my name was pritched on the debit card. Like, it's not like it was a blank card
7:13
It said my name and everything. And they wouldn't let me. So I get there, finally get a rental car outside the airport, get to my mom and she dies
7:24
I didn't even have time to really be with her. I had to deal with the doctors when we got there and all that
7:31
But by the time we sat down and decided my mom and let her know we were there
7:35
an hour, an hour and a half, she dies. Our plane ticket was from the ninth
7:42
I flew the 10th, from the 9th to the 16th. And she dies when we get there
7:49
I don't want to stay there to the 16th. My mom's already dead
7:53
And we call West Jet. My brother called West Jet for $150
7:59
They gave him his ticket for the very next day. He did not have to stay for the next six days
8:05
So I called to do the same thing. And because I did not get exactly the same ticket he got for $800, mine was $13.80
8:15
And I went through a company called Flight Hub. that Flight Hub wouldn't answer my calls
8:20
Flight Hub wouldn't, and WestJet wouldn't help me because I went through Flight Hub
8:25
even though it's a West Jet ticket. They ended up making me pay $680 more to fly out the next day
8:34
And I didn't want, because I didn't want to wait to the 16th. So I flew out the next day
8:39
They flew us to Calgary, Alberta. And from Calgary, Alberta to Edmonton is a 31-minute flight
8:47
Well, the plane's engine wouldn't work. They announced it over the computer, over the radio that the engine isn't working the way it should
8:58
And that's why we sat on the runway for three hours. And then I spoke up and said, well, you think I feel safe to fly the plane now that the engine didn't work
9:06
And we're all still sitting here. And then everyone else said the same thing. So the pilot put the plane back at the dock, let us all out of the plane and said
9:15
they're going to fix our tickets or find another plane or blah, blah, blah, go downstairs
9:20
This is where you get your luggage. As we're waiting downstairs, they changed my flight ticket from that day to the 15th
9:28
So my 31 flight now turned in that I have to wait in their airport for two days And then the ticket says I flying to B Then back to Edmonton
9:41
So my 31-minute flight turned into two days in the airport. Plus I had to take extra hours to fly
9:49
And this is all, they said they're not reimbursing. It's all on us. I don't understand how they could do that to us
9:56
They raped me. They go see why dying long. And then they wouldn't let me have the rental card because I don't have an American visa debit
10:05
We're in Canada. Like, I pay my taxes. I do everything. I'm a law-biden citizen
10:12
And I wasn't allowed to rental card because I didn't have an American visa debit or a valid big master card credit, whatever you want to call it, master visa
10:24
But my debit was a visa debit. And I don't think it's fair
10:29
I don't, right now, still today. We've sent them, I don't know, 30, 40 messages
10:35
And I told them, we're going to go talk to you today and everything. They don't care
10:39
They're not giving me back my money. They told me it's not their problem that I didn't do it properly
10:44
And it's not their problem that my mom died. I didn't necessarily hear that it happened. But meanwhile, out all this crazy money
10:52
Even the airport didn't help by making me buy that extra ticket just to come home
10:57
I'd just pay $13.18-some dollars. Now I have to pay $680 to go home earlier
11:05
I don't know what to do. I almost broke down and cried in the airport. I'm a grown man
11:10
I think I'm a tough guy. But this was very dramatic. It was very traumatizing
11:16
My brother and I didn't know what to do. We're grown men stuck in an airport after we paid for our rental car
11:23
trying to get to our dying mom. I have two taxis, a motel
11:28
the extra foods. Like I spent at least $1,000 more because of them
11:35
And the other rental company, well, that cost me way more also because I didn't get it with my ticket
11:41
I didn't get the discount. They charged all the kilometers. Like there was over a thousand kilometers to go to my mother and back to the rental company
11:49
And even those guys, I had the car exactly. I left at 4 o'clock that night
11:54
And the next day I was back before 4. That's only 24 hours, but they charge me for two days of usage, plus the kilometers
12:03
And they're an American company also. It's just like they're, I don't know, they're just outreping us
12:11
I don't care about the other rental companies. I got to see my mom, but the thrifty, they owe me my money back
12:19
And they should be the ones paying for my taxi drives and my motel that night
12:25
They're the reasons why I did not get to see my money back. I die in mother properly. They should be held accountable
12:31
They're not allowed to do this to people. You know, it's not like I was in there trying to rob them or being rude
12:36
I was being polite and begging them to help us. And they just turned us down and said, leave
#Car Rental & Taxi Services