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Can Technology Really Make the Supply Chain Smarter and More Reliable?
May 2, 2025
We keep hearing about AI and blockchain, but what do they actually mean for the way products move around the world? In this episode of #GlobalTradeGal, Anita dives into how these technologies are making logistics faster, safer, and more transparent. At Mondoro, we're already seeing the impact—and it's just the beginning. Take a listen, and click here (https://mondoro.com/the-future-of-logistics-tech-driven-solutions-for-a-more-efficient-supply-chain/) to read more about how tech is reshaping the future of logistics. #SupplyChainInnovation #AIinLogistics #BlockchainTechnology #SmartLogistics #FutureOfTrade #TechForBusiness #GlobalSupplyChain #MondoroInsights Support the show (https://www.paypal.com/globaltradegal)
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0:01
[Music]
0:07
hi this is Anita from the Global Trade
0:09
Gal there is no doubt that we live in an
0:12
era where technology is changing in fact
0:15
I once heard somebody talk about this
0:18
era that we live in or the next maybe
0:20
the next five or 10 years we live in
0:23
that this is maybe comparable to the
0:25
time when the the huge industrial
0:27
revolution when things began to change
0:29
at a very rapid pace we live in a world
0:31
where things are ever changing and ever
0:35
you know going to you know affect us in
0:36
some way we live in an era of rapid
0:39
technological advancement and there's
0:42
you know it's going to affect everything
0:43
including the logistics and the supply
0:46
chain today I want to talk a little bit
0:48
more about this because at Muro where we
0:51
create develop and manufacture home
0:53
decor and home furnishing products we
0:56
really believe in staying ahead of the
0:58
curve and by looking at innovation i
1:01
embraced AI a long time ago and said to
1:03
my staff let's embrace AI and we've
1:06
started using things as chat GTP and
1:09
other um forms of AI for quite a while
1:11
now and one of the reasons is just
1:14
because I believe that this is something
1:18
which is going to be very important for
1:19
us to all understand i recently saw some
1:22
research by Microsoft and LinkedIn where
1:25
they basically talked about one of the
1:27
most important things that any in future
1:30
employee could have would be knowledge
1:32
of AI and I believe that that's really
1:35
true so you know it's going to affect
1:38
many many parts of the global supply
1:41
chain and one way it's going to really
1:43
affect it is is in how the supply chain
1:46
does ai is really the gamecher of the
1:49
21st century
1:51
and there's so you know in two to four
1:53
years things could look very differently
1:55
than what they do
1:57
now one of the things that people talk
1:59
about a lot is this blockchain
2:01
technology and it's known for its
2:03
decentralized and secure nature and it
2:06
can actually block form transforms how
2:08
logistics companies can handle data
2:11
contracts and transactions so you know
2:13
expect to see more things in the global
2:16
supply chain going forward with things
2:18
as blockchain because blockchain is
2:21
going to help to be able to enhance
2:22
trust and collaboration among all
2:25
stakeholders in the supply chain you
2:27
know AI in global logistics is going to
2:30
transform global logistics in in many
2:32
ways here are some ways that we see it's
2:35
going to change the global
2:38
logistics and will continue to change it
2:40
one would be predictive and um analytics
2:43
and demand forecasting you know AI
2:46
algorithms can analyze historical data
2:49
market trends and consumer behavior to
2:51
predict and demand fluctuations
2:53
accurately you know before someone would
2:55
do that manually they look at a bunch of
2:57
different spreadsheets but you know this
3:00
AI will be able to do this they'll be
3:01
able to take that data and within a very
3:04
short period of time we'll be able to
3:06
spit it out and to say "Here's what we
3:09
predict's going to happen this will
3:11
enable companies to optimize their
3:12
inventory and reduce the risk of you
3:15
know stockouts or
3:19
overstocking another way could be route
3:22
optimization and fleet management you
3:24
know expect to see AI systems that they
3:26
will you know optimize the delivery
3:28
routes by analyzing traffic patterns
3:31
weather conditions and real-time
3:33
logistics data you know this could lead
3:35
to faster deliveries better re
3:38
deliveries reduce fuel consumption and
3:41
cost
3:43
savings ai and the global supply chain
3:45
will help with warehouse automation and
3:48
inventory management that you know you
3:50
could see AI which we're starting to see
3:52
now AI powered robots and automation
3:55
systems they will start revolutionizing
3:58
how warehouse operations are run and it
4:00
essentially could mean you know with the
4:02
robots that a warehouse could run 24
4:05
hours with just a few you know human
4:08
beings in there but yet the robots will
4:10
reduce human error and will enhance
4:13
order efficiency so expect to see this
4:16
as something which will continue to go
4:19
customer service and chat bots you know
4:21
AI chat bots will provide real time
4:24
customer support be able to handle basic
4:26
inquiries track shipments and resolve
4:29
issues efficiently and this will enhance
4:31
the customer satisfaction while reducing
4:34
the workload on human agents i admit I a
4:38
lot of times want to talk to a human
4:39
being and sometimes they get very
4:42
frustrated with the chat bots you got to
4:43
go back and forth back and forth but
4:45
that is the world that we live in today
4:47
but what's going to happen with AI is
4:49
these chat bots will probably become
4:51
better and more humanlike and you know
4:54
maybe it will become more like talking
4:55
to a human being than what it is now you
4:59
know blockchain and logistics will be
5:01
able we mentioned blockchain before
5:03
believe it's going to revolutionize
5:05
global logistics and some of the ways
5:08
it's going to it's going to it's going
5:09
to secure and um you be a secure and
5:12
transparent supply chain
5:14
tracking it's going to help do some
5:16
things like smart contracts and
5:18
automatic payments so you know person a
5:21
human being won't be doing the payments
5:22
the payments could become automatic
5:25
it can help with counterfeit prevention
5:28
and uh and it can help make sure that
5:30
the product is authentic and you know
5:32
authentic verification and this could be
5:34
really important
5:35
for you know people that are you know
5:37
maybe dealing with a brand or something
5:39
to make sure that the um you know the
5:41
products that are shipping in and out
5:43
are act that they're not counterfeit
5:46
ones um it could enhance security and
5:49
data integrity you know ensure that the
5:52
data is secure and tampered proof at
5:55
Maduro this is very interesting because
5:58
you know at Maduro we deal with a lot
6:00
with hand handcrafted items we you know
6:02
we believe you know we are all about
6:04
creating developing and manufacturing
6:07
home decor and home furniture products a
6:10
lot of what we do relies upon art you
6:13
know the the artistry and skills of
6:15
artisans you know worldwide especially
6:18
here in Asia and while you know AI and
6:21
blockchain you know is transforming
6:22
logistics we believe that this is an
6:24
area where it probably won't be able to
6:28
transform it that there will be many
6:29
products which are handmade which will
6:31
still be required to be handmade you
6:34
know AI a lot of times cannot replace
6:36
that human touch when it comes to
6:39
crafting unique and culturally rich
6:41
products it also will not be able to
6:44
really maybe be able to come up with a
6:46
lot of the design and the creation and
6:48
the other ideas but yet AI I always say
6:52
to people like AI can really be like
6:54
your best friend you know if you have a
6:56
question on something and you you know
6:58
instead of talking to maybe a human
7:00
being or five or six or seven or eight
7:02
human beings you can you know you can
7:04
actually put it into AI and say "Hey
7:06
give me some ideas what do you think on
7:08
this?"
7:10
So you know we even though we are great
7:12
believers that AI and blockchain are
7:14
here to stay we also believe that you
7:17
know things like homemade or handmade or
7:22
some of the craftsmanship and the
7:23
artisan is still here to stay too and
7:26
will not be able to be replaced by
7:28
robots or others why because it just
7:31
requires that that sort of hand touch
7:33
that human touch so you people that are
7:36
afraid of um of AI or technology I
7:39
really believe there's no reason to
7:41
really be afraid of it instead it should
7:44
be something that you should be looking
7:45
to embrace and to say you know this is
7:48
the way the world's going this is the
7:50
next industrial revolution that you know
7:52
you really have a choice here you can
7:54
either be left behind or become a part
7:57
of it and at Muro we've decided that we
8:00
need to embrace it and become a part of
8:02
it and use it in ways that we can for
8:05
example for me for AI sometimes I might
8:07
say you know I might write to my chatbot
8:10
and say I'm looking for what are some
8:13
designer trend ideas just see what they
8:16
spill out for me i'll look at it and say
8:18
this could be right that's an idea i
8:20
never thought about that before that no
8:22
I don't think so i still use my human
8:26
brain or my mind think it through but I
8:28
kind of use AI or the what they're
8:31
giving me as sort of like if I was
8:34
talking to a friend where a friend may
8:35
give me some ideas I use it the same way
8:38
so I think instead of us being afraid of
8:41
it or being afraid of technology those
8:43
of us that are in the global supply
8:45
chain need to learn to be able to
8:47
embrace it because this is the way
8:49
things are going so either you'll
8:51
embrace it or be left behind i've
8:54
written a blog on this if you'd be
8:56
interested in reading more of it the
8:58
future of logistics techdriven solutions
9:00
for a more efficient supply chain and
9:03
we'll put a link in the description for
9:04
you to be able to read that blog and and
9:06
maybe get you some other ideas as to why
9:09
this is important you know for us at
9:11
Menuro some of the things that we do is
9:14
that we really try to use AI but at the
9:17
same time we we really make
9:20
collaboration a focus and we try to have
9:22
weekly team meetings and training
9:24
meetings we try to collaborate with our
9:26
stakeholders and because we realize that
9:28
even though with all of these other
9:30
things going on we really still need to
9:32
be able to work together we hope that
9:34
you've enjoyed this that you will
9:36
subscribe to us because we'd love to
9:38
have you be part of our
9:41
community this podcast is sponsored by
9:44
Menuro we create develop and manufacture
9:46
home decor and home furnishing products
9:49
in Asia with a social conscience we'd
9:52
love to have you check out our blog at
9:54
muro.com and sign up for our newsletter
9:57
we'll put a link below in our
9:58
description so you can easily go there
10:01
if you've enjoyed this podcast please
10:03
give us a thumbs up and leave us a
10:04
review this really helps thank you again
10:07
for listening
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