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in this video I'm going to show you how
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you can troubleshoot your cash Pro app
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so if you're having challenges with your
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cash Pro app maybe it can't open or it
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keeps on crashing then let me show you
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how you can troubleshoot the problem now
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for the sake of this demonstration I'm
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going to use redm Note 10 however this
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should be the same on any other Android
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smartphone now the first thing you need
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to do is to look for up information and
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we can do so through settings so tap on
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settings and then scroll down to apps
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and here is my apps tap on it and then
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look for the option called manage apps
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and this will open up all the apps that
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are on your smartphone now from here
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scroll down and look for your app and
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cash Pro app is here tap on it to open
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so you can see we have the app
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information here and that's what we are
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interested in alternatively you can just
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long press on cash Pro app and then tap
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on app information it will again lead
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you to the same page from here we are
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interested in clearing the app data and
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you can see we have clear data option
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here so if I go to storage you can see
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we have a lot of user data and cash data
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so we are interested in clearing this
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cach so cash are just small files that
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are normally stored on your app when you
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use it to enhance your experience
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however the accumulation of these files
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might cause your up toal function so go
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ahead and clear them and to do so you
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can also see the clear data option is
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here and then from this list tap on
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clear cache and go ahead and tap on okay
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okay and now you can see the cash data
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is zero once you have done so go ahead
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and restart your smartphone and
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everything should be okay now if that
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did not solve your problem then you
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might want to go ahead and tap on Play
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store and then look for your app and our
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cash Pro app is here tap on it to open
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then look for any update if it is
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available ideally if you using the
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outdated version of cash Pro you might
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experience some malfunctioning and to
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get rid of this all you need to do is to
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update you're up to the latest version
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so from here look for any update from
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the Bank of America app and update it to
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the latest version at this point
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everything should be okay go ahead and
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open and log in and you should find no
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problem but should that not solve your
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problem then you might want to go ahead
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and uninstall the app and then install
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it AR fresh but again if you still face
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any challenge then you might want to
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conduct Bank of America and find out if
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there is any problem from their side so
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using any of these methods you should be
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able to solve any problem with your cash
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Pro app from Bank of America if this
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video was helpful to you kindly hit the
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like button and subscribe to this
2:40
channel thank you for watching and let's
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meet in the next video
