0:00
Now, in this video, I'm going to show
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you how you can troubleshoot or fix any
0:04
issue with your TESA app. So, if you
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have been trying to open your TESA app
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and it can't open or it keeps on
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crashing, then let me show you how you
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can fix this problem for once and for
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all. If you'll find this video helpful,
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I'll kindly request that you support me
0:18
by liking the video and also by
0:20
subscribing to my channel. My name is
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Isaac and this is a minute with AI. Now,
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there are quite a number of steps you
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can take to solve any issue with your
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Tima app. In the first method, we going
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to access the app information page and
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then we shall do our first
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troubleshooting from there. To do that,
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just go and look for settings option and
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mine is here. And then from this, scroll
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down until you see this option called
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apps. Now, for this tutorial, I'm using
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a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. From
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here, look for the option called manage
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apps. On some smartphones, it might be
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written all apps or more apps. Tap on it
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and then this will list all the apps
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that you have on your smartphone. Scroll
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down until you find your app. And as you
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can see, mine is here. If you can't find
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it, you can as well search for your app
1:08
using this search function. So once you
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locate your app, tap on it. And as you
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can see, we are on the app information
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page. And this is where we shall do our
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first troubleshooting. However, if
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getting to this page is quite tedious
1:20
for you or you can't find it, then let
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me show you a shortcut method you can
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use to get here. For that just go back
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and go look for your app. And once you
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find your app just go ahead and long
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press on it. And you see these options.
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And among them we have app info. If you
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tap on it, it will again take you to the
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same app information page. From here we
1:40
want to go ahead and clear the app data
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and especially Tima cache data. So if I
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go ahead and tap on storage, you can see
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we have a lot of cache data that is
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available on Tima app. Now, one of the
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reason why your app might be
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malfunctioning is because of the
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accumulation of cache data. When you
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talk of cache data, we are talking of
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small files that your app normally
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stores whenever you use it. Now, the
2:02
problem is accumulation of these files
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might cause your app to malfunction. So,
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to solve this issue, you need to go
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ahead and clear this cache data. To
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clear cache files, just head down here
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under clear data. And then you'll see
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these two options, clear all data and
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clear cache. Choose the clear cache and
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okay. And as you can see, our cache
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files have been cleared. From here,
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restart your smartphone and then try
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opening your app and it should have
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solved your problem. However, if this
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didn't solve your problem, then you
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might want to go ahead and clear all the
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data by typing on clear all data on the
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same page and okay, and then try opening
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your app. Now, by using any of these two
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methods, your app should be up and
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running. However, if this didn't solve
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your problem, then proceed to the third
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and the last method to solve your issue.
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For that, just head over to your app
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through Google Play Store or App Store
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if you're on iPhone. For my case, I'm on
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Android. I'll go to Google Play Store
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and search for my app. And here is my
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Tima app. Then check for any update if
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it is available. Now, one of the reason
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why your app might be malfunctioning is
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because you have been using an outdated
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version of Tima app. To get the latest
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version, you need to go ahead and tap on
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update. And then this will go ahead and
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update it to the latest version. Apart
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from getting the latest features, you'll
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also be able to fix security issues as
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well as fix bugs that might be
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associated with the older version of
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Tima app. From here now you can proceed
3:26
and tap on open to start using these
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latest features on Tima app. So by using
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any of these three methods you should be
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able to solve your problems once and for
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all. If you have any other question
3:38
please let me know in the comment
3:39
section. Otherwise thanks for watching
3:41
and let's meet in the next video.
