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In this video, I'm going to show you how
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you can troubleshoot your Glover app.
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So, if you've been receiving errors or
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your app is not working at all or it
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keeps on crashing, then let me show you
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how you can troubleshoot it and fix all
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these problems once and for all. If you
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find this video helpful, I'll kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. Now, there are quite a number
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of steps you can take to be able to fix
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errors or problems on your global app.
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And in the first method, we're going to
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access the app information page to be
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able to troubleshoot. For that, you can
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simply just go to your settings. And
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from settings, look for the option
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called apps. So if you scroll down,
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you'll see apps option here. Go ahead
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and tap on it. And it will take you to
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these extra options under apps. As you
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can see, we have this option called
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manage apps on your smartphone. It might
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be written more apps or all apps
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depending on the Android version you're
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using or the smartphone you're using. my
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case, I'm using a Redmi smartphone.
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However, the process should be more or
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less the same on any other Android
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smartphone. From the list, scroll until
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you find your global app. And you can
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see my global app is here.
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Alternatively, you can just search for
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your app using the search app function
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up here. Once you find it, just tap on
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it and it will take you to this app
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information page and this is where we
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shall do our first troubleshooting.
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However, if you can't locate this app
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information page or it is too complex
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for you, then let me show you a shortcut
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method to get here. For that, just go
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back again and look for your global app.
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And as you can see, mine is here. Now,
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from here, instead of tapping on it,
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just long press on it and you'll see app
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info option. Tap on it again. This will
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take you to the same app information
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page here. Now while on this app
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information page we're going to go ahead
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and clear the app data and moreo the
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cache data. So if I go to storage here
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you can see we have a lot of cache data.
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Now when you talk of cache data we
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talking of small files that are normally
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stored on your app whenever you use it
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to enhance user experience. But
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sometimes when these files accumulate
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they might cause your app to
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malfunction. So to restore this go ahead
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and clear the app data by typing on
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clear data here and then choose the
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second option which is clear cache and
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then okay and as you can see the cache
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data has been cleared to zero from here
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restart your smartphone and then go
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ahead and open your global app and at
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this point now it should be working.
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However, if this didn't solve your
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problem then proceed to the next and
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that is clear all data. So go ahead and
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tap on clear all data and okay and
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you'll have to log into your appresh and
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now it should be working. However, if
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this second method didn't still work
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then proceed and go look for the app
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through either Google Play Store or App
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Store. So I'm on Android and I look for
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global app through Google Play Store. So
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I'll tap on it and search for my app.
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And here is my app. From here you want
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to go ahead and look for any option
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called update. If you see we have an
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update available, it means you have been
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using an outdated version of global app.
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Proceed and update it to the latest
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version and then now you can open and
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everything should now have been fixed.
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So by using any of these three methods
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you should be able to troubleshoot and
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fix any issue related to Glover app. If
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you have any other question kindly let
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me know in the comment section.
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Otherwise thanks for watching and let's
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meet in the next video.
