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In this video, I'm going to show you how
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you can troubleshoot your Blink video
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chat app. So, if your app can't open or
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it keeps on crashing and you can't use
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it, then let me show you how you can fix
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this. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to my channel. All right,
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let's get into it. Now, there are quite
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a number of steps you can take for you
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to be able to solve any problem or any
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issue related to your Blink app. So if
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the app stopped working then the first
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method you can go ahead and troubleshoot
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it through the app information page. To
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get to the app information page you
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first need to go to settings and then
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from settings scroll down until you find
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this option called apps. Now for this
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tutorial I'm using an Android
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smartphone. However, this process should
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be more or less the same on any other
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Android version. Now under apps, go
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ahead and tap on manage apps. It might
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vary depending on your app. And then
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from the list, go ahead and look for
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your app. And as you can see, my blink
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app is here. Alternatively, you can just
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search for your app using the search
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function here. Once you find your app,
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go ahead and tap on it. And you see we
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are on the app information page. And
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this is where we shall do our first
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troubleshooting. However, if it is too
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complex for you to get to this page,
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then let me show you a shortcut method.
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For the shortcut method, just go back
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and then look for your app. And once you
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identify your app, long press on it and
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you'll see we have app info here. Once
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you find it, tap on it and then it will
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take you to the same app information
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page. At this point, we want to go ahead
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and clear the app data and especially
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cache data. So if I go to storage here,
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you can see we have a lot of cache data,
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user data, as well as the total amount
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of data that this app is using. Now to
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begin with, we are going to go ahead and
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clear the cache data. And to do so, just
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go ahead down here and then choose clear
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data. And then choose the second option,
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clear cache, and then okay. And look at
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that cache data has been cleared. At
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this point, restart your smartphone and
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then open your app and see if that
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solved your problem. Now, when you talk
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of cache data, we are talking of small
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files that normally accumulate on your
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app or your app stores to enhance user
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experience. But the problem is when
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these files are too many, they might
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cause your app to malfunction. Now at
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this point your app should be working
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without any issue. However, if this
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didn't solve your problem, then go back
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to this app information page again and
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this time around choose this option
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called clear all data and then okay and
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then you'll have to go ahead and log in
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a fresh and see if the problem has been
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solved. However, if you're still
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experiencing any problem with this app,
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then proceed to the third and the last
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method and that is to look for any
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update for this app on Google Play Store
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or App Store if you are using an iPhone.
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For my case, I'm on Android and
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therefore I'll go ahead and look for
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this app through Google Play Store. So,
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if I come to Google Play Store here, tap
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on it, I'll go ahead and search my Bling
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Video Chat app and then look for any
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update. Should you see written here
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update? It means you have been using an
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outdated version of bling video chat. Go
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ahead and click on update and this will
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clear any bug or any issue related with
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your app. Now at this point if you go
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ahead and open once you have updated
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your app should now just work fine
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without any problem. If you have any
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other question kindly let me know in the
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comment section. Otherwise thanks for
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watching and let's meet in the next
