Video thumbnail for Displaying different names for agents in Salesforce Chat

Displaying different names for agents in Salesforce Chat

Jun 21, 2022

infallibletechie.com

Chat Agent Configurations in Salesforce can be used to display different name for Chat Agent.

Internet Software Voice & Video Chat Science Intelligent Personal Assistants

1

5:03

Temporarily Disable or Hide Chat in Salesforce Experience Cloud Site

Apr 14, 2022

2

3:35

Number of Chats completed every day and hour in Salesforce using report

Apr 11, 2022

3

2:27

Use different ringtone or sound for Incoming Chat Messages in Salesforce

Mar 16, 2022

4

5:08

Skills Based Routing Chats in Salesforce

Apr 29, 2022

5

6:00

Queue Based Routing Chats in Salesforce

Apr 30, 2022

6

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

May 12, 2022

7

4:29

Create Case when agents are Offline in Salesforce Embedded Chat

May 13, 2022

8

7:20

Route chats to a different team if the current team is full of capacity in Salesforce

May 17, 2022

9

4:06

Salesforce Omni-Channel Audio Settings

May 25, 2022

10

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

May 26, 2022

11

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

May 30, 2022

12

5:12

Salesforce Chat Transfer to Skills

Jun 8, 2022

play_arrow

4:41

Displaying different names for agents in Salesforce Chat

Jun 21, 2022

14

5:52

How to test Salesforce Embedded Service Chat Code?

Jun 26, 2022

15

4:17

Hide and Show Salesforce Embedded Service Chat

Jul 2, 2022

16

4:34

End Chats for unresponsive Visitors in Salesforce

Aug 3, 2022

17

4:26

Set Omni Channel status to Busy when Chat is accepted in Salesforce

Aug 9, 2022

18

3:36

Find queue availability in Salesforce using Omni Channel Flow

Aug 20, 2022

19

2:35

Salesforce Lead Record Type for Embedded Service Chat

Sep 6, 2022

20

6:48

Salesforce Article Answers in Einstein Bot

Sep 14, 2022

21

3:46

Chat Transfer to Chat Buttons in Salesforce

Sep 17, 2022

22

3:32

Find Visitor Wait Time to Chat in Salesforce

Sep 19, 2022

23

5:25

Salesforce Chat Language Setup in Experience Cloud Site

Sep 30, 2022

24

8:17

Greet Customers without Pre Chat Form in Salesforce Chat

Nov 6, 2022

25

3:38

Record Creation flow or order in Salesforce Chat

Nov 21, 2022