Displaying different names for agents in Salesforce Chat

infallibletechie.com

Chat Agent Configurations in Salesforce can be used to display different name for Chat Agent.

#Intelligent Personal Assistants

#Internet Software

#Voice & Video Chat

1

5:03

Temporarily Disable or Hide Chat in Salesforce Experience Cloud Site

Apr 14, 2022

2

3:35

Number of Chats completed every day and hour in Salesforce using report

Apr 11, 2022

3

2:27

Use different ringtone or sound for Incoming Chat Messages in Salesforce

Mar 16, 2022

4

5:08

Skills Based Routing Chats in Salesforce

Apr 29, 2022

5

6:00

Queue Based Routing Chats in Salesforce

Apr 30, 2022

6

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

May 12, 2022

7

4:29

Create Case when agents are Offline in Salesforce Embedded Chat

May 13, 2022

8

7:20

Route chats to a different team if the current team is full of capacity in Salesforce

May 17, 2022

9

4:06

Salesforce Omni-Channel Audio Settings

May 25, 2022

10

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

May 26, 2022

11

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

May 30, 2022

12

5:12

Salesforce Chat Transfer to Skills

Jun 8, 2022

4:41

Displaying different names for agents in Salesforce Chat

Jun 21, 2022

14

5:52

How to test Salesforce Embedded Service Chat Code?

Jun 26, 2022

15

4:17

Hide and Show Salesforce Embedded Service Chat

Jul 2, 2022

16

4:34

End Chats for unresponsive Visitors in Salesforce

Aug 3, 2022

17

4:26

Set Omni Channel status to Busy when Chat is accepted in Salesforce

Aug 9, 2022

18

3:36

Find queue availability in Salesforce using Omni Channel Flow

Aug 20, 2022

19

2:35

Salesforce Lead Record Type for Embedded Service Chat

Sep 6, 2022

20

6:48

Salesforce Article Answers in Einstein Bot

Sep 14, 2022

21

3:46

Chat Transfer to Chat Buttons in Salesforce

Sep 17, 2022

22

3:32

Find Visitor Wait Time to Chat in Salesforce

Sep 19, 2022

23

5:25

Salesforce Chat Language Setup in Experience Cloud Site

Sep 30, 2022

24

8:17

Greet Customers without Pre Chat Form in Salesforce Chat

Nov 6, 2022

25

3:38

Record Creation flow or order in Salesforce Chat

Nov 21, 2022