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Video thumbnail for How to allow agents to decline requests in Salesforce Omni Channel

5:28 How to allow agents to decline requests in Salesforce Omni Channel infallibletechie.com 2

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6:42 Assigned Work Tab in Salesforce Omni-Supervisor infallibletechie.com 3

Video thumbnail for How to check or iterate Pre Chat information in Salesforce Omni Flow

7:38 How to check or iterate Pre Chat information in Salesforce Omni Flow infallibletechie.com 4

Video thumbnail for Idle Connection Duration in Salesforce Chat Deployment

6:27 Idle Connection Duration in Salesforce Chat Deployment infallibletechie.com 5

Video thumbnail for Avoid opening records opened in previous session in Salesforce Console App

3:06 Avoid opening records opened in previous session in Salesforce Console App infallibletechie.com 6

Video thumbnail for Units of Capacity in Routing Configurations and Capacity in Presence Configurations Salesforce

3:23 Units of Capacity in Routing Configurations and Capacity in Presence Configurations Salesforce infallibletechie.com 7

Video thumbnail for Number of Chats completed every day and hour in Salesforce using report

3:35 Number of Chats completed every day and hour in Salesforce using report infallibletechie.com 8

Video thumbnail for How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue?

2:12 How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue? infallibletechie.com 9

Video thumbnail for How to Setup Sneak Peek in Salesforce Chat

2:36 How to Setup Sneak Peek in Salesforce Chat infallibletechie.com 10

Video thumbnail for How to add screen pop in Salesforce Omni-Channel Flow?

3:43 How to add screen pop in Salesforce Omni-Channel Flow? infallibletechie.com 11

Video thumbnail for Route Cases using Status field using Omni Flow in Salesforce

5:24 Route Cases using Status field using Omni Flow in Salesforce infallibletechie.com 12

Video thumbnail for Use different ringtone or sound for Incoming Chat Messages in Salesforce

2:27 Use different ringtone or sound for Incoming Chat Messages in Salesforce infallibletechie.com 13

Video thumbnail for Skills Based Routing Chats in Salesforce

5:08 Skills Based Routing Chats in Salesforce infallibletechie.com 14

Video thumbnail for Queue Based Routing Chats in Salesforce

6:00 Queue Based Routing Chats in Salesforce infallibletechie.com 15

Video thumbnail for Route Cases directly to an agent in Salesforce Omni-Channel

8:20 Route Cases directly to an agent in Salesforce Omni-Channel infallibletechie.com 16

Video thumbnail for Custom Messaging Session Transfer in Salesforce

9:28 Custom Messaging Session Transfer in Salesforce infallibletechie.com 17

Video thumbnail for Add or remove fields in Salesforce Omni-Channel Widgets

3:51 Add or remove fields in Salesforce Omni-Channel Widgets infallibletechie.com 18

Video thumbnail for How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

7:48 How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in infallibletechie.com 19

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4:29 Create Case when agents are Offline in Salesforce Embedded Chat infallibletechie.com 20

Video thumbnail for Route chats to a different team if the current team is full of capacity in Salesforce

7:20 Route chats to a different team if the current team is full of capacity in Salesforce infallibletechie.com 21

Video thumbnail for Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing

8:34 Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing infallibletechie.com 22

Video thumbnail for Salesforce Omni-Channel Audio Settings

4:06 Salesforce Omni-Channel Audio Settings infallibletechie.com 23

Video thumbnail for How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

5:46 How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce? infallibletechie.com 24

Video thumbnail for How to find pre chat info that was passed when the Chat was initiated in Salesforce?

4:36 How to find pre chat info that was passed when the Chat was initiated in Salesforce? infallibletechie.com 25

Video thumbnail for Salesforce Chat Transfer to Skills

5:12 Salesforce Chat Transfer to Skills infallibletechie.com