Salesforce Einstein GPT for Service Service Replies
Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-einstein-gpt-for-service-service-replies.html
Salesforce Service AI Knowledge Grounding
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge Grounding is used in Salesforce Einstein GPT for Servi
Salesforce Einstein Work Summaries setup for Chat
Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-einstein-wo
Conversation Catch Up Agent Summaries for Salesforce Messaging for In App and Web
Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent Summaries, go to Work Summaries in Salesforce Setup, sele
Salesforce Einstein Work Summaries setup for Messaging for In App and Web
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2024/02/salesforce-einstein-work-summaries-setup-for-messaging-for-in-app-an
Salesforce Einstein Copilot Flow Action
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. Blog Post: https://www.infallibletechie.com/2024/03/salesforce-einstein-copilot-flow-action.html
Salesforce Einstein BOT Copilot Action Answer Questions with Knowledge
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Blog Post: https://www.infallibletechie.com/2024/07/salesforce-einstein
Salesforce Work Summaries for Email
For Salesforce Work Summaries for Email, Einstein Email Summaries component should be added to the Lightning Record Page. Email-to-Case should also be enabled. Blog Post: https://www.infallibletechie.com/2024/09/salesforce-work-summaries-for-email.html
Draft Salesforce Knowledge Articles with Generative AI
Salesforce Einstein Knowledge Creation feature can be used to create or draft Knowledge Articles. Blog Post: https://www.infallibletechie.com/2025/01/draft-salesforce-knowledge-articles-with-generative-ai.html
Draft Salesforce Knowledge Articles with Generative AI
Salesforce Einstein Knowledge Creation feature can be used to create or draft Knowledge Articles. Blog Post: https://www.infallibletechie.com/2025/01/draft-salesforce-knowledge-articles-with-generative-ai.html
Invoke Salesforce Prompt Template using Apex
Salesforce Connect API can be used to invoke Prompt Template using Apex. Blog Post: https://www.infallibletechie.com/2025/01/invoke-salesforce-prompt-template-using-apex.html
Invoke Salesforce Prompt Template using Apex
Salesforce Connect API can be used to invoke Prompt Template using Apex. Blog Post: https://www.infallibletechie.com/2025/01/invoke-salesforce-prompt-template-using-apex.html
Invoke Salesforce Prompt Template using REST API
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Blog Post: https://www.infallibletechie.com/2025/02/invoke-salesforce-prompt-template-using-rest-api.html
Invoke Salesforce Prompt Template using REST API
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Blog Post: https://www.infallibletechie.com/2025/02/invoke-salesforce-prompt-template-using-rest-api.html
Invoke Salesforce Prompt Template using REST API
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Blog Post: https://www.infallibletechie.com/2025/02/invoke-salesforce-prompt-template-using-rest-api.html
Pass list of records from Salesforce Flow to Prompt Template
Blog Post: https://www.infallibletechie.com/2025/09/pass-list-of-records-from-salesforce-flow-to-prompt-template.html