How To Handle Shopify Refunds And Returns (Step by Step) Easy Tutorial

So you have a store, you have some products, someone buys your product

but it seems to be an issue there and they request a refund

So what do you do? Alright guys, so I'm gonna show you how you can deal with this

Welcome to this new video, let's get started. First of all, we need to stay calm and try not to panic here

because it's something that actually happens to everyone at least once in a while

Just remember that every 10 sales, one of them is always going to be a refund

or they're going to be requesting a refund. So, how do we deal with this

Alright, so as you can see here, I'm into my Shopify store

What I wanted to do here is to locate my product. The very easy way to deal with this refund product, speaking about dropshipping

is to go into your settings. Once you are here into your settings, you want to locate the policies

So here I do have the policies of the refund policy. As you can see, this one appears as nothing actually, there's nothing in there

Now, if someone buys something from my store and they're actually wondering what is next

or you just want to figure out what we can do and you want to prepare for what's coming next

well, good for you because you are in the right place. So if you don't have a refund policy and you actually don't know how to create a refund policy

lucky for us, Shopify has this template that we can create. We can even create privacy policies in terms of service, shipping policies and all that

So what I want to do is to go and create from template

So, voila, we do have a template here of the refund policy

Now it says we have 30 day return policy, which means you have 30 days to start return

You can contact us as an in here. If you use my custom email, you can create your return address

Actually, I'm going to be deleting this at the moment like this

Because actually we're going to be deleting with dropshipping refunds. Right. And for that, first of all, we need to have the templates already created

Right. So once we have our refund policy already created and updated

we want to go into safe store policy saved. All right. So if I go into my products here, I might see my product

I want to click into this item and I might see everything I need to know about this product

For example, how many people buy this product? How many people make the the the actual refund

So I'm going to be showing you a. So here into this example, I actually looked at this option

I actually looked at this customer that paid 14 with ninety nine dollars of a product

Here was tracking number. And here was the payment that I already received that money

So if someone something is not right with the product, what's going to happen here is that we need

first of all, to contact if you have any issue, your dropshipping supplier

In my case, I am currently using these. So here into these is what I did to solve the issue

because I was actually nervous. I didn't know what to do. But fortunately, I stay calmed and went into these.com and I scroll all my way down

and try to find the black section or the hub center, actually, and go into the live chat now

So there into the live chat now, there are people that can be helping you into the messenger application

totally for free. You don't have to do absolutely anything. But from my point of view, speaking about a dropshipping section, a dropshipping requestment of refund

you don't have to do absolutely anything because you don't create a product and you didn't send the product

So the only thing that can be like a little difficult for you to do is to make the actual refund

So the only thing that we need to do in those kind of situations after this is verified

that the product is not right, after they verified that the actual product didn't came correctly

or they just didn't want it. Vseries is going to be telling you like, you know what

We just figured out that the product is actually correct and everything is all right

So we're going to choose add a discount to this guy. So what you want to do is to select the product that you sell

For example, let's say that you sold the product of $10 and they added a 20% discount

So that means that you're going to be having $8. So they're going to be taking from you $2 of that

So with that kept in mind, you want to go into the refund section and have to make the refund

You don't want to import the full amount, only a 20% discount of that. Easy as that, right

So we just want, we are just taking, we're just managing the actual refund from our store into the client

But speaking about the product, speaking about to receive our product or any issue with the product

you have to be worrying about that because your dropshipping supplier is going to be taking care of everything

So that's the reason why we do have this amazing dropshipping suppliers

So if you have any questions, you can go into the support section, go into the FIQ section

For example, here, I'm going to go into the hub center and here into the hub center

I mean, if you don't even have this, you can go into the hub center of your dropshipping supplier

And here I want to look for my keyword, which that would be refund

So I hit into search. In my case, actually, it don't appear in here

So I'm going to proceed to go into orders. And here into orders, what I want to do is to scroll away down

until I found the fulfillment or canceled order or try to look for something else related into what I'm looking for

And I might be having the answer that I was looking into the process

So I'm going to go into refund once again. Let's see if I can find something related into refund

Actually, I don't have that. But if you have a canceled order or if someone was failed

here are going to be a few steps that can help us to resolve the issue

So here, as you can see, we can track, we can manage our order

So if I go into my logged in, I'm going to look into my Desus account

Once I am in here into my Desus account, I want to go into open orders

In here into the open orders, it might be appearing in here

The order that was played is already from my store, from my Shopify store and to my Desus account

So I can see some failed orders. I can see canceled orders. I can see fulfilled orders

I wait my payment orders. I can see everything in here. I can manage everything in here from the Desus application

So once again, since Desus, in my case, Desus is the dropshipping supplier of my store

they are going to be taking care of the situation. So there's nothing to be worried about

So once again, go into the section of the messenger so you can contact them and you can go like

I don't know what to do. I am quite new in this

And they are actually extremely, extremely helpful and kind. And they are going to be taking a lot of time just to connect with you and to help you with the situation that you might be having

So that's the reason why I do love to have the dropshipping section

So hopefully, guys, this was a very useful video for you. Don't forget to like and subscribe to this channel if you want to see more tips about where to Shopify, your stores and all that

So thank you once again for watching this video. Don't be discouraged and keep it up with it, guys

Goodbye. See you next time