Follow the Money: Finding the Hidden Value in Your P&L

Almost every P&L has a hidden story. Behind the line items are costs that quietly compound legacy processes that were never questioned, spending that became habit, and operational waste that's been normalized into your budget. For COOs, finding that money isn't just a financial exercise; it's a strategic one. This session will explore where costs hide, explain how AI can reveal inefficiencies, and feature real-world experience from operational leaders who have reclaimed lost value across their organizations. Leave with practical advice on how to identify and address hidden costs, the right questions to ask, and the operational moves that could unlock millions, for reinvestment and growth. Patrick Maier, Vice President, Operations, FedEx Custom Critical, FedEx Joanne Wright, Senior Vice President, Transformation and Operations, IBM Moderator: Phil Wahba, Senior Writer, Leadership, Fortune; Co-Chair, Fortune COO Summit