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i didn't have an MBA a mentor or a
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master plan just drive discipline and a
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gratitude mindset here's how I climbed
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to the top at Nordstrom and how you can
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too there's about 10 simple steps that
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make a big difference and if you want to
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climb the corporate ladder number one no
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surprise hard work you know people talk
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about all the time gosh isn't there an
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easier way to do this i mean isn't there
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a shortcut business not that I know of
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to me it was hard work making sure you
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do extra special work every single day
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do more than is asked for you don't
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complain just ask "What more can I do?"
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But it's hard hard work go the extra
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mile don't just settle for just average
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do the things that other people don't do
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and you'll get noticed when that happens
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to you too and the golden rule this may
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be the most important thing of all as I
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moved up the corporate ladder I treated
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people the way I wanted them to treat me
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it makes such a big difference i never
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told somebody to do something i never
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talked down to them i never said "You
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work for me." I said "Would you do me a
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favor when you have a second would you
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mind doing this treat them the way you
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want to be treated." That may be the
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biggest aspect of all because people
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know you're treating them with respect
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and you're not on some power kind of a
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trip too next don't talk about yourself
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gosh nobody else wants to hear about you
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boasting about this it's just like how
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people don't listen in this day and age
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you tell people I was we went to Hawaii
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and the first thing they say "Oh I
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remember the last time I was in Hawaii
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we went there and we went surfing and
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went." We're not talking about you we're
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talking about the other person so make
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sure you're not talking about yourself
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you'll get noticed in plenty in quick
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enough time let your hard work speak for
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itself the harder you work the more
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other people will notice you don't have
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to raise some flag and draw attention to
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yourself or whatever just let your hard
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work speak for itself people will notice
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and it makes such a big difference as an
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example come in early stay late and come
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in on your days off i came in on my days
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off oh is it right to do that i don't
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know but it was interesting how things
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pile up when you notice that people are
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seeing you're coming in early making an
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effort there was something called the
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customer service board at Nordstrom and
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I saw this picture one day i said
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"What's that?" They said "Well that's
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the customer service board." Well how do
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you get to be on that well you go to the
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meeting once a month so I came to the
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meeting they were on my day off i came
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in anyway next thing you know I'm the
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customer ser board rep for my department
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which happens to be men's suits and then
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after that I become the actual president
2:37
of the customer service board another
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way to get yourself noticed and so makes
2:41
such a big difference another aspect
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help other people get ahead you know
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there's an old saying if you want to
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help yourself help other people and I
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think it was Zig Ziggler that once said
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you know if you want to be successful in
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life help other people get what they
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want to get so no different in the
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corporate world as other people move
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ahead they will see you helping them and
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that'll make a big difference in how
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they see your leadership and so forth
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find out what successful people are
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doing successful people are doing and do
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what they do i've said many times if you
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want to ride a bike ask Lance Armstrong
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don't ask your next door neighbor i mean
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why is it when people go gambling they
3:17
get the most advice for the guy with the
3:19
least amount of chips holy cow see what
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other people are doing and how they're
3:23
being successful in the different
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corporations that you're working in and
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so forth makes such a big difference
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norton promoted from within so you
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always moved up the chain if you worked
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hard other people just pick people
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sometimes but you know one of the ways
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to get promoted in so many cases is if
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you get noticed and people see what
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you're doing you keep your mouth shut
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you use the golden rule people will
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notice it'll make such a big difference
3:46
and maybe the last thing maybe the most
3:48
important thing of all be patient we've
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heard that i think about things I've
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done in my life when I was moving up the
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corporate ladder at Nordstrom and it's
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it I I was a store manager after four or
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five years and it took the average
4:00
person about 10 years but I nonetheless
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I was patient when I learned how to fly
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i would go back week after week to
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relearn the lesson that I learned from
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the previous week and understanding that
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life already goes by fast enough so
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don't push it any faster but be patient
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but if you do those things you will move
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up the corporate ladder and you will be
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successful at what you do and if there's
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nothing else you remember from any of
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this remember the golden rule maybe the
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most important part of all treat people
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the way you like to be treated you'll be
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very successful good luck in your climb
