Revolut chatbot goes ROGUE

Revolut is facing customer backlash after an AI chatbot error informed users they had to pay a £55 break fee to downgrade their subscription plans. Following sudden changes, including replacing Perplexity with ChatGPT and removing WeWork perks, many subscribers attempted to step down their tiers. Automated support mistakenly insisted on early cancellation charges. Revolut has since confirmed the mistake and announced that break fees will be waived for impacted users. Senior City Reporter Samuel Norman breaks down the story. New episodes Tuesday to Friday at 6am ⏰ Tune in to Business As Usual, brought to you by Halkin: https://bit.ly/4qi0QsM #Fintech #Revolut #Banking #ArtificialIntelligence #TechNews #Business #London