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all eight motor vehicle branches are
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back open in Jefferson County today one
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week after a Cyber attack took out the
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system our WLKY mine Carter checked out
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the largest branch on Dixie Highway
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while employees worked as fast as they
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could to serve a backlog of
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customers the Dixie branch is so packed
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you can hardly get a seat and all these
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people they're anxiously waiting for
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their numbers to be called so that they
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can re access essential services that
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were knocked out by a ransomware
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hacker 883 Maxine petite packed her
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patience when she came to renew her car
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tags knowing it would be slow after the
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recent Cyber attack the workers they
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they're doing their best they're putting
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us through as fast as they could in
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there she says it took about an hour to
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get up to the counter today was the
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longest amount of time I've ever spent
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here but others in this sea of customers
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weren't so positive very frustrating I
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just wanted to get my registration taken
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care of for the year Johnson Jr didn't
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have time to wait and left with his
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family the Jefferson County Clerk's
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Office acknowledged the lengthy process
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to get all eight branches back up and
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running these hackers are determined
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they are Global they know what they're
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doing and they look for any type of
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opening they can get in Ashley tenas
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says the FBI is still working to
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determine how the hackers got into the
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government system and shut down
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operations as of Monday legal records
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and marriage licensing were still down
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300 computers were checked and cleared
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and tenius insists no personal
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information was stolen we have no reason
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whatsoever to believe that any data was
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compromised they were simply holding our
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Network hostage when asked whether the
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clerk's office paid Ransom we told that
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was never an option I'm not sure what
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the amount was but we are a taxpayer
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funded agency so we cannot pay Ransom as
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Cyber attack recovery continues tenus
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says new protocols will be put in place
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at all branches to ensure hackers never
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again get in the way of serving
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customers you have a blessed
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day thank you in Jefferson
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County mine Carter dky news and right
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now vehicle registration and renewal is
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open but there's no estimate on when
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you'll be able to get legal records and
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marriage licenses in the meantime you
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can request those documents from
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surrounding counties which have agreed
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to help until at at least midweek
