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Alright so today's a different video. A bit of a different note than usual
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In front of me here I have a device from a video a long time ago
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This is a product called the Eve V and this was an Indiegogo project
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It raised like 1.5 million dollars. It was very popular. And the most popular video that was made on this device happened on Unbox Therapy on this channel
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I know for a fact that some people went out and bought this thing
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because of the video that I made. In fact, I have an email here
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from an individual who purchased one of these and he sent me this message yesterday
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The subject, disappointed. Yeesh. That's not a great subject line. I know this is not the right form to contact you
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but I have an issue. I don't have a viable contact form. My disappointment is huge enough
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to spend my time and heart. I trusted your work on YouTube
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so much so that I spent $1,300 on Yves Tech's Surface Clone
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That's this guy. One year later, they still did not ship the device nor refund my money
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I'm quite devastated. On the one hand, I should have done the research and it might be my fault
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Either way, alright, if he's calling me out or not, the point is I feel like it's something that has to be talked about
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because of course I introduced so many people 2 million people to this product in the first place Now million it sounds like a lot of money It is a lot of money But in terms of computers like this one that are about a thousand bucks and up
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it's really not that many computers that Eve had to fulfill. So I dug a little deeper
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I wanted to know if this was a widespread thing or if it was just affecting this one individual user
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because I immediately felt somewhat responsible for that video and at least his particular interest in this product
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He'd probably have the $1,300 in his pocket right now if it wasn't for my video
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Now, I understand that I'm not responsible for this company. I never told anyone to go out and buy it to go take a risk on Indiegogo or Kickstarter for that matter
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To be honest, there's actually more risk involved in those platforms than probably gets talked about
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And we should probably cover it a little bit more if we're featuring a product that is exclusively available by those means
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I should probably stress it a little bit more that there are risks involved in purchasing products in that manner
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Nonetheless, I went into it. I just did a bunch of research
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I was checking out the customer forums, the forums on Eve's own website
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And I noticed that this problem was not exclusive to this user. Eve came out themselves, the CEO, and said, look, we shipped less than 65% of the sales
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And that was a while ago And the problem supposedly allegedly the issue was that a lot of the funds from the original Indiegogo got caught up in PayPal processing and were never released to the company So because of
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that they couldn't get the cash to make the products or to refund the orders. That's the story
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It's been covered on a couple of websites. It's been covered on Reddit. There's all kinds of threads
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that you can see for yourself about various issues that people have had with this particular brand
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Now, the particularly bad part about this is that this device, I actually liked it
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I thought it was a pretty good deal at the time. But if it was a good deal back then, is it still a good deal a year later
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If that's how long you've been waiting for it, probably not, and definitely less so
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Now, I have some sympathy for any startup. Making products is hard, especially when you're competing against the big players like Microsoft on a product like this
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It's hard to make things. I have a lot of respect for people out there with new hardware-based companies
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But this has affected people. People have spent their money on a product that I introduced them to
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And I can't help but feel somewhat responsible. And really the only answer, the only thing I can do at this point is bring some attention to it
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Hopefully to apply some pressure to the company which appears to still exist
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See the weird thing about this and the part that would be particularly offensive to me as a customer if I ordered one of these in advance is that you can head to their website right now put in your credit card and they
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claim they'll ship you one this month it says December and what are we we're midway through
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December right now so it's got me wondering they're still accepting new money fulfilling
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those orders somewhat rapidly what's going on with the older orders like this individual who's
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waited a year. There are significant risks involved in shopping on Kickstarter and Indiegogo
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and I'm going to try to do a better job to address that if I ever cover another product
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which is available exclusively through those platforms. I apologize if you're one of the
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people who purchased one of these because you watched our video here on Unbox Therapy. Eve
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if you're watching this, make a statement. Hopefully you have a plan. Hopefully there's
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More info here. Put out a tweet. When was the last time they tweeted
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It's been a long time. What were you saying? The last tweet was like a year ago. So people are concerned
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They wonder where you're at. So I hope you guys appreciate that. I apologize to this particular user
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I'm not going to name his name because he didn't state that he wanted that to happen
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But to anyone affected by this, I apologize. And hopefully this situation can get rectified sooner rather than later
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Whether that's a refund or an actual physical product
