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97 Year Old Veteran Ate At Arby's Every Day, Then Employees Realized Why
Many people enjoy going to a fast-food restaurant periodically. Some people even have a schedule of when they go where. It’s easy to have a wave of diners throughout the day, and most restaurant employees don’t pay attention to them all.
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0:00
many people enjoy going to a fast food
0:02
restaurant periodically some people even
0:04
have a schedule of when they go where
0:06
it's easy to have a wave of diners
0:08
throughout the day and most restaurant
0:10
employees don't pay attention to them
0:12
all however you're bound to notice when
0:15
the same man comes into the fast food
0:17
joint every day at roughly the same time
0:20
what do you make of it do you imagine
0:21
him being lonely or having eaten with
0:24
his spouse for over 20 years and not
0:26
wanting to sit at home now for one
0:29
manager curiosity prevailed and she had
0:31
to find out the man's story the manager
0:34
at Arby's had been working there for two
0:36
and a half years during that time an old
0:39
man came in each day and ate alone
0:41
without fail eventually she wondered
0:44
about his story and asked about it
0:46
Christina Gammage was the manager and
0:49
Setter watch by Doug Parker's lunch
0:51
schedule
0:52
this 97 year old man was a decorated
0:55
veteran and visited at the same time
0:57
each day sitting in the same seat and
1:00
ordering the same meal
1:01
though she tried to become friendly with
1:03
the regulars he was different and she
1:06
had to know why many customers were huge
1:09
fans of the food but Mr Doug as he was
1:12
called by the staff eats the same thing
1:14
each day
1:15
Christina says that he comes in using a
1:18
walker and they try to open doors for
1:20
him but she didn't know the full story
1:22
yet one afternoon Mr Doug came in and
1:25
sat down Christina just had to know why
1:28
he came each day alone it still took a
1:31
few weeks for him to open up but they
1:33
never could have guessed his answer soon
1:35
all members of the staff speculated
1:37
about why he ordered the same thing
1:40
Christina knew that he lived in a
1:42
retirement home and was a veteran both
1:44
of which took a lot to go through still
1:47
why did he never change up his order
1:49
Mr Doug always ordered a Coca-Cola with
1:52
a roast beef swiss cheese slider for
1:54
lunch each day
1:55
after Christina served his lunch one day
1:58
she asked why he kept coming back to
2:00
that location
2:01
his answer wasn't just that they made
2:03
good sandwiches this old man said that
2:06
the restaurant was the only place with
2:08
food that didn't hurt his stomach
2:09
Christina was shocked to know he had
2:12
suffered so much and went there for his
2:13
health she wasn't the only one who
2:16
wanted to help regular customers were
2:18
always thought of as family at the
2:20
Arby's in Chandler when the team heard
2:22
they spread the word
2:24
one employee named Travis Coy said the
2:27
old man believed they were part of his
2:28
family so they wanted him to feel
2:30
welcome
2:31
Christina took the needs of her regular
2:33
customers seriously and told new
2:35
employees about this man's dietary
2:37
requirements to ensure that his order
2:39
was right however no one is perfect and
2:42
something slipped through if Mr Doug
2:44
didn't go to Arby's
2:46
he might need something to trigger the
2:48
stomach disorder no one wanted that they
2:51
all agreed to provide a hot sandwich to
2:52
him when he needed it then a patron saw
2:56
the waiter slipping something more into
2:57
his meal and nearly choked Ethel Fishman
3:00
was a regular who had a feeling about a
3:02
staff member one afternoon she saw the
3:05
waiter slip something into the man's
3:07
usual order though he checked he didn't
3:09
know Ethel saw him
3:11
Ethel didn't know what the waiter did
3:13
while preparing Mr Doug's sandwich his
3:15
eyes darted around and Ethel knew she
3:17
couldn't let it go she pulled out her
3:20
foam and caught something on camera that
3:21
shocked everyone this woman made sure
3:24
that the flash on the camera was off and
3:26
took photos that made Arby's and the
3:28
server famous though her view was
3:30
someone obscured she knew the man
3:32
slipped the red item into the paper bag
3:34
soon everyone knew what happened
3:37
the elderly man waited patiently for his
3:40
meal and started breathing a bit quicker
3:42
when the bag was pushed toward him
3:44
while Ethel didn't see his face the
3:47
waiter did Smile as the order was
3:48
checked by Mr Doug the waiter hovered
3:51
around while Mr Doug started eating he
3:54
seemed confused and didn't realize that
3:56
reporters were all around the place you
3:58
look at the bag and noticed a red card
4:00
at the bottom Ethel heard Mr Dove's
4:03
Words which brought tears to her eyes
4:05
she picked a photo on her phone created
4:08
a post and shared it she asked for her
4:10
bill when the phone pinged furiously
4:12
Arby's was famous even if it didn't want
4:15
to be what happened Mr Doug realized
4:19
that reporters were around while they
4:21
pulled out the card and believed it was
4:22
a joke then he realized what the Arby's
4:25
staff had done it dawned on him that
4:28
their active generosity was real he
4:30
claimed he didn't know if he'd be there
4:32
for long but he was thankful
4:34
the staff chose to pool their spare
4:36
money and put a gift card worth 200 into
4:39
Mr Doug's bag that way he could save his
4:42
money when the head office heard about
4:44
these kind-hearted people they talked
4:46
with Christina about doing something
4:48
unorthodox
4:49
Christina said that the staff tried
4:51
going above and beyond because that man
4:53
needed more love Mr dog had some mental
4:56
issues from being in the army the head
4:59
office realized that this veteran was
5:01
crucial to the Chandler community and
5:03
took things a step further
5:04
Arby's was grateful for Mr Doug's
5:06
service in the military and decided that
5:09
this man never had to pay for a meal
5:10
again the restaurant chain gave him a
5:13
lifetime's worth of lunches surprising
5:15
him with it when he came in for his
5:17
normal meal
5:18
Christina said that he was shocked and
5:21
speechless Travis and the manager
5:23
personally told him that he didn't have
5:25
to worry about buying lunch when
5:27
journalists talked to him he had many
5:29
nice things to say about the restaurant
5:30
staff
5:32
the veterans said that the restaurant
5:33
staff try to make sure his table was
5:36
free if he needed anything they gave it
5:38
to him then he raved out the food saying
5:42
it was satisfying however this customer
5:44
got more than free food
5:46
the staff knew that Mr Doug got the same
5:48
order so they always had it ready when
5:50
he arrived those who still work there
5:52
know that when the gift card runs out he
5:55
still gets food on the house even if he
5:57
can't go to the restaurant to enjoy
5:59
many employees gave Mr Doug their
6:01
personal phone numbers so that he could
6:03
call and get his favorite meal delivered
6:05
if he couldn't go out this story spread
6:08
throughout the community and others
6:10
wanted to show gratitude to the veteran
6:12
and offer more services Mr Doug was
6:14
always well liked sub diners and staff
6:17
at Arby's were happy to hear that the
6:19
head office gave him food for life
6:21
when the optometrist heard about it he
6:23
had to see it for himself the local eye
6:25
doctor heard that Mr Doug needed help
6:27
and chose to give him a full checkup for
6:29
free
6:30
with a prescription had to be upgraded
6:32
this optometrist offered the veteran a
6:35
free pair of glasses
6:36
Christina was happy to hear that other
6:38
businesses were helping and believed it
6:41
was right for veterans to get a helping
6:42
hand when they had done so much for
6:44
their country
6:45
Christina wanted to give Mr Doug Arby's
6:48
for life
6:49
Arby's has actually been recognized by
6:51
Run for the wall a veteran group for
6:54
what they did for this man however
6:56
Christina believes that helping him was
6:58
the reward she claimed that there are
7:00
many stories about veterans and she
7:02
wanted to thank each one for what they
7:04
did the world heard about Mr Doug's
7:06
story when Daniel Maloney posted a photo
7:09
online that went viral he'd also been
7:12
eating at The Establishment and
7:13
witnessed Mr Doug getting the gift card
7:16
and then free food for Life overall he
7:19
had to share it
7:20
Daniel said that the staff said they
7:22
like having Mr Doug there and wanted him
7:24
to come back Maloney went on to say that
7:27
there are good people in the world and
7:29
these employees put their own money in
7:31
so an old man could eat
7:33
while Daniel wasn't the only one who
7:35
posted on Facebook about this act of
7:37
kindness his post got the most reactions
7:40
when he shared the images and video to
7:42
Facebook others thought it was worth
7:44
celebrating the heartwarming story Nancy
7:47
Tucker a Facebook user said that she was
7:50
happy and everyone should do more for
7:51
veterans others Rave it out the news and
7:54
thank Arby's for what it did one person
7:57
wrote directly to Doug thanking him for
7:59
his service
8:00
he claimed he enjoyed Arby's food and
8:03
liked them more now it's so wonderful to
8:06
know that there are caring people in the
8:08
world the positivity kept pouring in
8:11
one commenter gushed that it was an
8:13
awesome story and that they were
8:15
grateful for the veteran
8:16
another person said that this was a
8:18
great story for the world to hear one
8:21
user wrote and thanked God for Doug
8:23
saying what the staff did means the
8:25
world to other doves out there who need
8:27
to know that they matter and have
8:28
something nice to look forward to
8:30
someone then choned in with their own
8:32
story they said their father was a
8:35
Korean War and World War II veteran he'd
8:38
have been 94 that year the story hit him
8:40
hard because he enjoyed Arby's after all
8:43
it was a real meal however others could
8:46
only point out the negative things Pelle
8:48
stiletto claimed that Arby's got more
8:50
from The Experience because they had
8:52
free advertising it cost a lot more to
8:55
do that than to give away a small meal
8:56
to one person
8:58
however Arby's regularly supports
9:00
veterans and offers free sandwiches to
9:03
military personnel on Veterans Day Jeff
9:06
Davis is the beef chief executive
9:08
officer and said that feeding them on
9:10
Veterans Day is a small token of
9:12
appreciation
9:13
though he might struggle with health
9:15
issues Arby's went out of its way to
9:17
show him respect he felt forgotten since
9:19
risking his life in the 1940s but the
9:22
staff at that restaurant adopted him to
9:24
be part of their family
9:25
Mr Doug now has a lifetime supply of
9:28
food for himself
9:29
one person claimed he had to live 10
9:31
more years to get any use from it the
9:34
veteran replied that it might be nice
9:36
and everyone hopes he enjoys Every
9:38
Sandwich he eats
9:40
[Music]
#Fast Food
#Aging & Geriatrics
#Seniors & Retirement