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My name is Nancy Fisher. I was going to fly on Delta on May 4th
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On the way to the airport, there was an unfortunate thing happened. Freeway got shut down. So we got to the airport later than we wanted
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Went to check our luggage in. They said it was not paid for, which it was
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And we, the cutoff then happened as he was trying to figure that out
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And we missed our flight. supposed to leave may 4th from lax on delta going to uh kawaii and we left uh we're about 50 minutes
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from lax but we left at least three hours ahead to get there in time and as we were going uh things
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were good until we got on those the main freeway to get into lax is the 105 and unfortunately it
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was shut down because there was police activity. Policemen shot somebody. And so the whole freeway
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was shut down. So that was not good. So we were stuck for 35 minutes, not moving. And then we
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finally were able to get over and get off the freeway. But by the time we got to the airport
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it was our flight was supposed to leave at 220. We got there right at 130. Took us over two hours
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to get there when it should have been 50 minutes. So we run in and my husband and I put our luggage
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up on the, um, to be weighed and everything. And they asked for my credit card to pay for the
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luggage. And I said, I already paid for it last night. Um, I paid for it yesterday when I checked
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in online and they said, well, we don't have that. So he takes my credit card and he walks down
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past three or four agents. And I saw him talking to them. And then I saw him coming back. And he
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said I sorry just when I was ready to run the card the cutoff it was the cutoff time And we can check in your luggage And I like what So anyway I was devastated because it was my husband and I
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and I was taking my son and daughter-in-law on this trip. So I go, well, now what do we do
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And they said, well, we don't have any room on the flights till Saturday. And I said, oh, my goodness, I cannot wait till Saturday
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Then they've messed around on the computer. and the one agent said, well, we can get you on tomorrow's flight for additional $550 a couple
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And I was like, okay, I'm thinking, you know, we have our timeshare, we have our rental car
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we have all this stuff pending. So I'm giving her, I said, okay, even though that was, you know
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I didn't want to pay that kind of money. And she goes, well, we have to do it one at a time
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and we could get to two or three of you. And then the fourth one, there may not be room
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And so then we can't get them on and you can't get your money back
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It will be a voucher. And I was basically crying. I was just like, oh, my gosh, I've never had anything like this happen
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So finally, another agent came. She started messing around and she said, we can get you on a flight tomorrow for $115 a person extra
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So I'm like, well, what if we can't all get on that flight? And she said, well, you know, we have to do it one at a time
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I said, can't you look at your computer and see how many seats you have on your flight? No, can't do that
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Long story short, they were able to get the four of us on
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And the funny thing is, the agent says, oh, yeah, your luggage is paid for
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Well, the agent that took my card never ran my card. So I proceeded to look at my credit card and it showed that I paid for the luggage the day before, May 3rd
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And we were leaving May 4th. So the luggage was paid for, but it did not show it
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And if it had showed it I was able to check in my luggage But because it didn go through I don know why we had to spend the night at the air you know by the airport and get on the next flight the next
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day. And I was just so upset. And then to pay another $460 for the four of us when I'd already
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bought tickets was just, um, it was just devastating. But anyway, we were able to spend
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the night and we got on the next, the flight the next day. But I feel like it was a Delta error
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I don't know why the luggage didn't show up that it was paid for. He took my card by that time. It
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was, you know, by the time he got down past the agents, it was too late. It made the cutoff
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But then when they got the new flights for us, he, she said, Oh no, your luggage is paid for
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So I just, I just feel like had it showed that it was paid for, we would have been on that flight
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i have a feeling it was a mistake he didn't see it because not even 10 15 minutes later
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when they got us on the next flight she said oh yeah your luggage shows that it's paid for
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so i'm not sure why it didn't show when he when we put our luggage up on the thing
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and you know he said oh i need your credit card and i'm like we you know i've already paid for it
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So I don't know. It's an error somewhere on Delta's part. I don't know if it's technical, but if it was technical
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she wouldn't have noticed that my luggage was paid for. I mean, if it was something to do with the computers or something
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it was obviously in the computer. She said, oh yeah, your luggage is paid for. So I don't know
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But we missed a whole day in Kauai because of it and had to wait and get on the flight the next day
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Oh, we've flown Delta. It been a long time since I flown Delta but my daughter is a flight attendant for Delta And so we have flown Delta quite a few times She been with them probably 20 years So it not the airline that we normally use because I have a credit card for American So I do use
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American, but I have flown Delta many times and have never had an issue
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I would love a refund of the $115 times four is what I would like
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I would be happy with that, even though we missed a whole day in Hawaii
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Because of it, I would be happy with the refund of the $460
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I've tried and they said it would take, I emailed and they said it would take 30 days for them to get back to me
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I told them my story, you know, in an email. But I haven't obviously heard anything
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It hasn't been 30 days yet. Well, I'm waiting, but I thought this video interview would take priority to what, when they're, you know
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I figured talking to you was better than waiting for them to get back to me on the email
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Well, I mean, the key is to get to the airport earlier, but it was we couldn't help it
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You know, I mean, never has there been a freeway completely shut down and police activity going on
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I mean, it was just weird. I mean, we've traveled in and out of LAX from our house, which is about a 50 minute drive, several, several times and nothing like this has ever happened
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So it was out of our control, basically. But I feel like we did get to the airport in time to check our luggage in had we not had that little glitch
