0:00
So about, I guess no, it would be seven months ago
0:09
I had a misfire code on my car. I was told, you know, go to Firestone because it was open
0:20
I told them this is what happened. They charged me over $100 just for a basic diagnostic
0:28
They said I needed new coils and spark plugs. I said, okay
0:33
I got the car back a few days later, and it was running worse than when I took it into the shop
0:42
But things that made me go, okay, well, the car's aging. So maybe this is just how the car's supposed to sound
0:52
I'm not sure. My partner would comment on the fact that it would tremble occasionally
0:58
you know, coils and spark plugs supposed to last quite, they're supposed to
1:02
last quite a long time. Six months after the repair job and very
1:10
minimal driving, my car shakes and the check engine light starts to flash, and I
1:18
took it home, called a few people, said this is what happened
1:24
I had a few people scan the car, and it had the same, misfire from six months prior I was told you should reach out to Firestone see if they do any warranty work When I called them I was met with a sharpness in the tone of the gentleman that answered the phone and said he said you know we are outside of your 90 warranty which I personally don think is a fair amount of time when you handling
2:02
something like an automotive repair. He said, you know, we might be able to do some warranty work for you, but we'd have to
2:10
diagnose it ourselves, which I had already had it diagnosed. Twice at this point had paperwork for both
2:19
After jumping through a few hoops that I have a bent valve in my engine, have been trying
2:27
to pursue Firestone because valves bend. when the intake manifold was taken off
2:36
My intake manifold was only taken off by the folks at Firestone. Everything beyond that
2:42
was oil change, brakes, things that don't involve my engine. I was at a back and forth
2:54
with customer service. The regional manager reached out to me and said
3:00
well, you need to bring it in for an official diagnosis because his words, not mine
3:06
I don understand how it went from coils and spark plugs to you having a bent valve in your engine I don know what any of these people are talking about So then the area manager was directed to me and said
3:22
you need to get a formal diagnosis. I can't submit a customer's word to my claims team
3:31
I'm happy to help you set up a diagnostic appointment. I told him, I said, well, a couple problems
3:38
my car is dead. I cannot drive it. And to my knowledge, the level of diagnostic that would be required would be easily over $1,500
3:52
because my engine would have to come out of my car. Because of how my car is designed, they would have to drop the engine out of the bottom
4:01
And I said, you know, I can't afford that level of diagnostic and I can't get the car there
4:06
I was very transparent with customer service and everybody up the ladder that I spoke to
4:13
I can't afford to get that level of diagnostic done. But the car has been looked at and this is what's wrong with it
4:23
So climbed to the ladder, got a phone call from corporate. He said that I refused diagnostic, which is not correct
4:36
at all, and said, you know, I'm assuming your next step would be to pursue legal action
4:44
which is fine because we have our paperwork lined up So I reached out to my customer service rep who was a sweetheart through this entire ordeal and said you know this is what corporate said to me I don appreciate how this
5:01
was handled because I've been incredibly transparent that times are tough for everybody
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And to make the assumption that I would pursue legal action when I can't even afford
5:16
to get an official diagnostic done on my car is ridiculous. And she has documentation of every interaction that I've had
5:29
because anytime something went poorly, I went back to her. So that's kind of where we're at
5:35
We have a dead car and nobody wants to take accountability for what was done to my car
5:42
I feel like just getting the reimbursement for how much I've spent would be absolutely the ideal situation
5:54
but also I really want someone to go to that location because it's Firestone in Wilmington, North Carolina
6:01
I've spent hours upon hours looking at reviews, talking to other customers in town
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that have had negative experiences. I want that particular location to be investigated
6:19
because I know that they're doing very haphazard work
