0:00
My complaint is with FedEx, the worst customer service I've ever seen
0:05
Zero competence from their representatives. Zero desire to help you as a consumer
0:14
And just playing games with you, like, when they can't, when they don't want to help you, they don't help you
0:26
Basically, I'm trying, I sold an item online. which is a hazmat material with an explosive, smokeless powder, which is like gunpowder
0:40
I spoke to 10 different people in customer service because everybody was giving me different information
0:47
sending me to different locations. And when I go to the location, to the PEDX locations, they were telling me they don't accept hazmat materials
0:54
or they were saying that I need certain document. Eventually when I got to the right location five days later the guy there gave me a row that
1:08
That's what I needed call laser shippers declaration Part number 157295 I called customer service
1:19
She said she's good she's she's going to overnight that that was Friday the 13th
1:24
right now is Friday right now is the 8th I still haven't gotten anything from them
1:33
I sold the item on August 4th. They promised the guy by August 9th I'll have a shipping price
1:41
By August 12th, he said he can't wait anymore. There is August the 18th
1:47
After speaking to about 10 people from customer service and everybody, all of them refusing to transfer my call to a supervisor
1:58
claiming that they can help me, you don't need a supervisor, which is absolutely outrageous
2:04
for any company claiming to be or being a big corporation to refuse to give you a supervisor All of them refused I don know where their customer service is located I guess India Pakistan whatever it doesn matter
2:20
It doesn't matter to me. That's outrageous to tell you. You don't need a supervisor
2:25
I can help you. Ridiculous. As a business owner, I can tell you that that's not the way to handle stuff
2:30
Not in America, at least. Anyways, it's been two weeks. FedEx has not helped me anything
2:42
I will never use them again. They will lose my business forever, forever
2:47
Worst shipping company ever to that point because I deal a lot with shipping companies
2:54
This is by far my worst experience. And I'll give them zero out of any scale as far as customer service, reliability, competence
3:08
anything, nothing, nothing. They don't deserve anything. That's my experience with them
3:20
I would advise go somewhere else. USPS, UPS, FAD, I mean, D.HL, just don't use FADC
3:31
This is ridiculous. This is outrageous. Anyways, I hope it helps. It will prevent people who deal with ammunition and weapons and stuff like that to prevent future issues
3:47
Unfortunately, that's one of the very few companies that deals with hazmat materials
3:52
So you really don't have much of an option unless you want to break the law, which we don't
4:02
I'd say good luck to everybody. The most frustrating thing about all that is that this is supposedly a big corporation that's been in business for a long time and you keep talking to a person after person and every single last one of them keep lying to you
4:20
Basically what I said is okay if you can help me transfer me to the correct department which is dangerous goods department And they put me on hold and either one thing that happened after 45 minutes on hold
4:39
cold drop. Basically they hang up on you and this happened several times
4:44
Their excuse was that the call got dropped. But that's not true
4:49
Another thing was that they say, okay, let me transfer you, put you on hold 15 minutes
4:54
somebody answered from the exact same department customer service and the third thing they keep
5:00
refusing uh giving you a supervisor i mean how can you request uh let me talk to supervisor when there is an
5:08
issue that they can't help you uh you they should be able to give i'm a business owner i know
5:17
how it works uh it's ridiculous for somebody to tell you uh somebody out of India
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my people here, I'm not playing anything about India to tell you that they can't
5:31
they will not trust you to supervise them because they can help you, but they can't
5:35
It's been two weeks, and I was, I'm still, nobody contacted me to try to help me
5:44
And I was, I'm still unable to shoot. I was, I'm still
5:48
I still haven't shipped my package. So I'm basically, looking for a newer, for different shipwark
5:58
Yes, I contacted them. I contacted them at least 10 times. Asking, the first few times, I was trying to have customer service resolve the issue
6:12
They couldn't. So after the third time, I start asking every time, just transmit to supervisor or to dangerous, good department
6:21
They kept refusing or just putting me a hold and eventually hang up from me or the code goes back to customer service
6:31
This happened. I swear I spoke no less than 10 times with the phone number that I got for FedEx On a scale of 1 to 10 I rate them zero Why Lack of competence lack of customer service
6:50
Nobody has contacted me after so many complaints to try to resolve the issue
6:55
Apparently they don't care about having my business. And I'm fine with that
7:00
I want somebody else to ship it with. Their customer service is the worst I've ever seen
7:06
I mean, somebody to tell you that they will not transfer you to a supervisor that's outrageous. Outrageous
7:12
Their customer service people lie. They say that they'll transfer you to a department
7:17
to a certain department. They put your hold, they hang up on you
7:21
they transfer you back to another customer service trap. Ridiculous, ridiculous. Minimum wage
7:27
Those people don't even deserve minimum wage. That company is hopeless. They can improve themselves unless they change
7:34
all of their customer service representatives, train improper, teaching customer service and implement the right policies to deal when there is an issue when
7:48
customer service can help. As a business owner, I'm so busy at the moment
7:53
I don't even have the time to file a lawsuit. Plus, I don't know what evidence I have
8:01
I got nothing recorded. They got all the phone lines recorded, the conversations and everything
8:08
So if I had a little bit more evidence and a little bit more time, I'm out of file a lawsuit against them just for Hakevich, just to cause them
8:20
I mean, they deserve to pay for all my waste of time and lost business
8:27
But I personally don't want to deal with them at all. I don't even hear from them
8:34
If they call me out, if somebody say I'm from FedEx, I'll hang up on them
8:38
Don't use FedEx. Go to one of their competitors, UPS, USPS, DHS, whoever
8:48
It's worth paying a little bit extra and getting the right customer service than dealing with these clowns
