0:00
What went wrong is this
0:09
Right now is the light and the camera. You can't really see it as bad, as good as you can
0:17
They're way too small. They don't clip onto my teeth. They hurt really bad
0:23
They're irregular. So there's really big and really small teeth that I'll show you
0:30
And they're really, really, they're like, they're terrible. They're like painful. They would destroy my teeth if I would wear them
0:38
I'm not going to say too loud. See this is very bulky
0:42
And your camera really doesn't show it. See how it's uneven. And this is a really wide tooth and then backwards to forwards to this one really big
0:55
one here. And the in between part is hardly visible from further
1:02
And it's, it's just not straight. So what I ordered was straight
1:07
I got two, I got a bottom and a top. And the bottom is also really, really, um, yeah, sort of like male 70 year old male-ish
1:20
I would say, or horse teeth. Okay. I can't complain. They hurt so bad
1:29
But look how uneven they are and how much they remind you of a big man with a horse
1:36
and a cow. And he did something about his teeth, but you know, he didn't feel like doing much
1:48
And then that's what it looks like. I can't do it more
1:52
It hurts too much. It will destroy my teeth. They're super small, way too small
1:58
And then I ordered these for $700. I could buy a car for that or something
2:04
So I got these and they're for Halloween. If you want them, I'm going to throw them out
2:10
And this camera, um, I can't record it very well. Sorry. Um, but so I did buy them
2:18
I, I, uh, I really had bad communication with them. At first they deleted my entire account, said I didn't exist
2:25
They never heard of my email. They weren't able to process me at all with all my complaints
2:31
Then I approved it over and over again. They finally took some, you know, responsibility, but they, uh, be me around the bush
2:38
So they, um, they kept saying things like, we'll do this and build your dad, but they
2:42
didn't do it. Um, like, um, we will, um, uh, make, um, new, uh, veneers and, um, we'll send you a new
2:52
mold box. Well, they never send it. So I kept saying, you know, Kamala, you send it, please
2:58
Um, I tell me when and give me a tracking number, but they wouldn't do it
3:03
Um, and then finally, this is like hundreds and hundreds of emails of this kind of stuff
3:09
Um, they said, oh, okay, you can have a half of your, uh, payment back
3:15
And I don't, I want all of it. I don't want half. I want everything
3:18
Um, so basically that's what happened. And, um, I have, um, sort of proof of it
3:25
I put it on the BBB site for a bad, uh, complaint and they, um, they replied just like they
3:31
always would with something wrong. So instead of saying something about this particular specifically, they said again
3:40
oh, you know what, we can make you a new mold. And that's what they already promised me to send money
3:45
Um, so that's sort of shows you how that goes. And, um, the money too, they say it's in 20 days
3:52
Um, but every time they say it after a while, again, you know, like after what they then
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wrote on the BBB, I said, Hey, you're, you're doing it again. You're not organized
4:01
You don't know what you're saying. You already promised to give me the money back
4:05
Then they said, oh yeah, we see it now. And so again, they'll say, they said they'll give you back money
4:10
But again, they moved to 20 days further. So I don't know if I'll ever get my money back if it's keeps changing 20 days, 20 days
4:18
everybody just gets refunds in three. Um, I have tried to contact them a lot
4:25
At first when I did, um, I was no longer existent and I was told that because they
4:33
didn't have my email address, I was emailing them. They emailed me back saying, we don't have your email address
4:43
So we cannot do anything with your complaint. I'm sorry. I just have to laugh about that
4:50
But it happened about this. I have over and over and over and over again, I have proved that I did have an email and
4:59
that I paid with that email in full and that I of course had lots of email between them
5:06
and me. And then they finally said, well then, um, what did I say
5:12
I think they just kept quiet. And so I kept asking again and again and again and again, uh, how about this then
5:19
Because I have a problem. And, um, they would come after a very, very long time with, um, that I could make a new
5:27
impression a very long time, just only recently. And uh, at that moment, um, I was happy and said, okay, thank you
5:36
So please let me know when you're going to send another, uh, mold material
5:40
You just get putty that you put in your mouth and then they have an impression of your teeth
5:45
an impression. And so I waited for it and waited and asked, when are you going to send it
5:51
Uh, do you have a tracking number? Nothing. So then again, nothing
5:56
And again, I had to ask. And again, when, when I wrote them again, it was like, um, oh, hello, it seems you have
6:03
a complaint. Um, what we can do is, uh, you know, and then you should send us pictures and, uh, or, uh
6:12
what's wrong with your teeth. And I just already explained it. We just already went through it and we just already agreed that I was going to get that
6:19
putty, uh, for that mold, uh, to make the impressions. So they keep running around the bush with me all the time
6:28
And, um, I'm really upset about it. And finally they say to me that I will get, that's very recently, that I would get a half
6:36
of it back. Um, at that moment, I'll, I'll, I start complaining, um, and making, uh, reviews and, um, um, one
6:46
of the reviews goes on a BBB site and that's where they, um, that's a better business bureau
6:52
And that's where they come back and say, oh, um, well, we see you have a complaint
6:56
They already knew that. Oh, you know what? You can make another impression
7:02
And that's when they already promised me that they were going to give me half back
7:05
And they said it was like 300 something dollars. So I said, again, this nonsense, you're again, just beating around the bush, like kinds of
7:13
replies on the BBB by itself. And then they came back saying, um, now we looked at it, we see we already send you back
7:21
$300, $337 something. And you know what? You'll get that back next month around the so many-est date
7:29
And every time they do this, say they go back to another discussion, like, oh, we see you
7:34
have a complaint. What's, what's wrong? And then they already agreed that, you know, so they forget and they start again
7:41
And then they'll say, um, again, it's 20 days. So 20 days just hops from this date to that date to keeps going away to a later date
7:52
So I don't know, honestly, how trustworthy that 20 days is. And I have to say, I don't agree to it either
7:58
A refund is usually also just three days or a week or something
8:03
I want a full refund because I have nothing to pay for
8:08
The thing that they made, created is incredibly, incredibly wrong and useless
8:16
It's like a real $2 Halloween veneer set, tee thing set. It's a joke
8:25
And I'm not just saying that. You should look online and find out what InstaSmile normally promotes
8:33
That's really straight model teeth that look perfect. And when the lady takes out the teeth, they could be rotting the way to hell and back
8:42
but all wrong and all place ridiculously crazy. But the result is straight
8:50
And mine were not. And I asked for it specifically. So the least you could do is refund me everything
8:59
You could also, and I would as a business consider that offer a solution as we will
9:05
give you a new set of veneers. So you'll be very happy and half of it back for the trouble and the pain and democracy
9:16
and a horrible way you were treated by us. That's what I would say
9:20
We deeply apologize. We fired some people and we hired some new staffs
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So just two different solutions, I think that would be good. And at least to be honest, really make me happy. Yeah
9:34
And maybe that they indeed will try and find a way to do better next time
